Assistant to Customer Support Specialist

3 days ago


Centurion, South Africa Tutor Doctor National Full time

Tutor Doctor, a global leader in private tutoring services, is seeking a passionate and detail-oriented **Assistant to the Customer Support Specialist** to join our team. This role is ideal for someone dedicated to delivering exceptional customer service while supporting students, parents, and tutors.

In this **remote position** (with 4 weeks of in-person training and weekly team meetings in Centurion), you’ll assist the **Customer Support Specialist** with tracking tutoring progress, optimizing schedules, and maintaining accurate records. The role also offers an exciting growth path into a full Customer Support Specialist position.

If you thrive in a fast-paced, collaborative environment and have a passion for education and customer care, we’d love to hear from you

**Key Responsibilities**
- Handle inquiries, resolve issues, and provide information about tutoring services in a courteous and professional manner.
- Track tutoring schedules, ensure adherence to recommended plans, and implement solutions for inactive clients or tutors.
- Use Microsoft Office, especially Excel, and ZOHO Sheets to maintain records, generate reports, and analyse data.
- Accurately manage and update customer information in the CRM system.
- Respond to customer inquiries and concerns with professionalism and efficiency.
- Collaborate with the tutoring team to coordinate and optimize the tutoring process.
- Generate and interpret reports from the CRM system to track customer interactions and tutoring performance.
- Ensure all interactions comply with company policies and standards.

**Qualifications & Minimum Requirements**
- Matric Certificate.
- Minimum of 3 years’ experience in customer care or a related field.
- Proficient in Microsoft Office (especially Excel) and experienced with CRM systems.
- Previous experience with **ZOHO** is beneficial.
- Available for **4 weeks of in-person training** and **weekly in-person team meetings in Centurion**.
- Fluent in Afrikaans and English (spoken and written).
- Strong organizational skills, attention to detail, and ability to multitask effectively.
- Strong problem-solving and interpersonal skills.

Previous experience in a remote work environment is preferred, with contactable references to demonstrate the ability to work independently and effectively in a remote setting.
- Must reside in the Pretoria / Centurion area and have reliable transport and willing to travel for in-person meetings when required.
- Ability to work independently and as part of a team.

Pay: From R6 500,00 per month

Application Question(s):

- Are you proficient in Microsoft Office (especially Excel) please elaborate
- Do you have experience with CRM systems? Please elaborate.
- Do you have previous experience with ZOHO Office?
- Do you have previous experience in a remote work environment with contactable references to demonstrate the ability to work independently and effectively in a remote setting.

**Education**:

- High School (matric) (required)

**Experience**:

- Client Care: 3 years (required)

**Language**:

- Afrikaans and English fluently (required)

License/Certification:

- Driver Licence (required)

**Location**:

- Centurion, Gauteng 0157 (preferred)

Work Location: In person

Expected Start Date: 2025/02/03



  • Centurion, South Africa The Talent Hive Full time

    The successful applicant will join the Business Support team and will be asked to become involved in the following tasks: management principles - To take ownership of user problems and be proactive when dealing with user issues - To ensure all calls are logged on the call logging system and maintain full documentation and ensure the calls have been updated...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is recruiting for Night...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **(Market related)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...


  • Centurion, South Africa Corteva Full time

    **Description**:** GROWING WHAT MATTERS STARTS WITH YOU** Corteva Agriscience, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage...


  • Centurion, Gauteng, South Africa ADMIN-E STRATORS Full time

    We are looking for a highly skilled Office Support Specialist to assist our team at ADMIN-E STRATORS. The successful candidate will have excellent computer and MS Office skills, as well as exceptional communication and organizational abilities.ResponsibilitiesThe ideal candidate will be responsible for:Managing office administration tasksMaintaining accurate...

  • Product Specialist

    1 week ago


    Centurion, South Africa Dante Personnel Full time

    Gauteng, Centurion **Product Specialist - Pump System (Customer Care) - Centurion** **_R40 000 - R45 000 Negotiable_** **Our Client in the Pump Systems Industry have a position available for a Product Specialist who will be working alongside a team off Design Engineers, oversees development to ensure marketability of the product** **Minimum...


  • Centurion, South Africa Boardroom Appointments Full time

    **Job purpose**: The Support Customer Care Consultant / Help Desk (ITIL) will provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. **Criteria**: - Completed Degree or Diploma with Accounting will be an...


  • Centurion, Gauteng, South Africa Pedros Full time

    Role Overview:We are currently seeking an Administrative Support Specialist to provide high-level administrative assistance to our team. This role requires exceptional organizational skills, attention to detail, and excellent communication abilities.You will be responsible for preparing reports, presentations, and other documents, maintaining organized files...


  • Centurion, South Africa Vodafone Full time

    **Role Purpose**: Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Collections Support Specialist. To assist the Business Unit in achieving its Key Performance Indicators (KPI) by ensuring that receivables within a defined...


  • Centurion, South Africa Oliver Karstel Creative Agency Full time

    Our company, based in Centurion, is seeking a highly motivated and skilled individual to join our team as a support and content specialist. This position will be responsible for providing technical support to our learning management system (LMS) users and assisting in the development of various types of content. Training will be...


  • Centurion, Gauteng, South Africa iGlobe Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at iGlobe. The successful candidate will be responsible for providing administrative support to ensure the smooth operation of our office.Key ResponsibilitiesSchedule meetings, appointments, and coordinate events.Maintain accurate records...


  • Centurion, Gauteng, South Africa Ampath Trust Full time

    Ampath Trust is seeking an experienced IT Support Specialist to join our team.The successful candidate will be responsible for providing first-class technical support to our end-users, ensuring that they can accomplish their business tasks efficiently.We require a Bachelor's degree in Information Technology or a related field, as well as industry-recognized...


  • Centurion, South Africa Ctrack Full time

    **We are seeking a Customer Retention Consultant to join our dynamic team and innovative company.**: **About the Customer Retention Specialist**: We are seeking proactive and empathetic _Customer Retention Specialists_ to join our team and play a critical role in managing B2B fleet cancellation requests. The primary goal of this role is to prevent customer...


  • Centurion, South Africa Momentum Investments Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** To provide an...


  • Centurion, Gauteng, South Africa MPC Recruitment Full time

    About the RoleThis is an exciting opportunity for a talented individual to join our team as a Product Management Support Specialist. The successful candidate will provide critical support to our product management department, ensuring seamless operations and exceptional customer experiences.You will work closely with the sales team to drive business growth,...


  • Centurion, South Africa RJPersonnel Full time

    1years - Liaising with customers. - Assisting the Service & General Managers where required. - Coordinating the flow of paperwork and tickets by following up on national call centre, ad-hoc & maintenance tickets. - Capturing of stores return vouchers. - Checking of daily route slips and administration of routing information. - Logging of tickets. -...


  • Centurion, Gauteng, South Africa Export Credit Insurance Corporation of South Africa Soc Ltd Full time

    As a Support Services Assistant with the Export Credit Insurance Corporation of South Africa Soc Ltd, you will play a vital role in delivering exceptional support services to our clients. This is an exciting opportunity to join our team and make a positive impact on people's lives.Your primary responsibility will be to provide personal care assistance to...


  • Centurion, Gauteng, South Africa Tracker South Africa Full time

    About the RoleAs a Customer Service Specialist - Installation, you will play a vital role in providing exceptional customer service, resolving customer queries, and working collaboratively with various departments within Tracker.You will be responsible for scheduling fitments of Tracker units, scheduling technical service requests, rescheduling appointments,...


  • Centurion, South Africa Jennings Consulting Full time

    **SUMMARY**: **POSITION INFO**: **Roles and responsibilities**: - Receipt of OTPs - Deed searches - Effective handling and administration of all bank processes - Provide consultants with feedback - Referring the accepted bond to insurance - Updating of attorneys - Perform all Deal Maker updates accordingly - ITC checks - Limited Pre-Approvals - General...