Assistant to Customer Support Specialist
3 days ago
Tutor Doctor, a global leader in private tutoring services, is seeking a passionate and detail-oriented **Assistant to the Customer Support Specialist** to join our team. This role is ideal for someone dedicated to delivering exceptional customer service while supporting students, parents, and tutors.
In this **remote position** (with 4 weeks of in-person training and weekly team meetings in Centurion), you’ll assist the **Customer Support Specialist** with tracking tutoring progress, optimizing schedules, and maintaining accurate records. The role also offers an exciting growth path into a full Customer Support Specialist position.
If you thrive in a fast-paced, collaborative environment and have a passion for education and customer care, we’d love to hear from you
**Key Responsibilities**
- Handle inquiries, resolve issues, and provide information about tutoring services in a courteous and professional manner.
- Track tutoring schedules, ensure adherence to recommended plans, and implement solutions for inactive clients or tutors.
- Use Microsoft Office, especially Excel, and ZOHO Sheets to maintain records, generate reports, and analyse data.
- Accurately manage and update customer information in the CRM system.
- Respond to customer inquiries and concerns with professionalism and efficiency.
- Collaborate with the tutoring team to coordinate and optimize the tutoring process.
- Generate and interpret reports from the CRM system to track customer interactions and tutoring performance.
- Ensure all interactions comply with company policies and standards.
**Qualifications & Minimum Requirements**
- Matric Certificate.
- Minimum of 3 years’ experience in customer care or a related field.
- Proficient in Microsoft Office (especially Excel) and experienced with CRM systems.
- Previous experience with **ZOHO** is beneficial.
- Available for **4 weeks of in-person training** and **weekly in-person team meetings in Centurion**.
- Fluent in Afrikaans and English (spoken and written).
- Strong organizational skills, attention to detail, and ability to multitask effectively.
- Strong problem-solving and interpersonal skills.
Previous experience in a remote work environment is preferred, with contactable references to demonstrate the ability to work independently and effectively in a remote setting.
- Must reside in the Pretoria / Centurion area and have reliable transport and willing to travel for in-person meetings when required.
- Ability to work independently and as part of a team.
Pay: From R6 500,00 per month
Application Question(s):
- Are you proficient in Microsoft Office (especially Excel) please elaborate
- Do you have experience with CRM systems? Please elaborate.
- Do you have previous experience with ZOHO Office?
- Do you have previous experience in a remote work environment with contactable references to demonstrate the ability to work independently and effectively in a remote setting.
**Education**:
- High School (matric) (required)
**Experience**:
- Client Care: 3 years (required)
**Language**:
- Afrikaans and English fluently (required)
License/Certification:
- Driver Licence (required)
**Location**:
- Centurion, Gauteng 0157 (preferred)
Work Location: In person
Expected Start Date: 2025/02/03
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