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Customer Service Specialist
1 week ago
As a Customer Service Specialist - Installation, you will play a vital role in providing exceptional customer service, resolving customer queries, and working collaboratively with various departments within Tracker.
You will be responsible for scheduling fitments of Tracker units, scheduling technical service requests, rescheduling appointments, and liaising with technicians regarding appointments.
In addition, you will be responsible for maintaining high-quality schedules, monitoring the effective utilization of Tracker technicians, outsourcing work to fitment centers, and managing potential cancellations.
