Regional Event Manager

6 months ago

Johannesburg, South Africa Workshop17 Full time

**Role**: Regional Event Manager

**Location**:Johannesburg

**Remuneration**: R30,000.00 - R35,000.00 CTC
- **Job brief**_

In order to create extraordinary experiences you have to do it with your heart and soul, with warmth and passion. You are a dedicated and enthusiastic individual, driven by sales and service excellence. In order to drive sales in the region, you should have the ability to communicate well and respectfully, work closely with marketing and the business development team by sharing ideas and knowledge, seeking new business opportunities and maintaining existing relationships.

Every day is a new challenge, and you are a pillar of support to event teams in the region. A team player at heart, you collaborate with the team, advocate best practices and roll up your sleeves to pitch in when it's all hands on deck. You move fast while keeping your attention to detail, and you tap into your problem-solving skills to support our business objectives.

By joining our family, you will have a unique opportunity to experience ‘authentic hospitality’ as one of our colleagues. You will continue to learn new skills and acquire additional knowledge, and develop in your career to fulfil your personal and professional goals.
- **Working at Workshop17**_

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our 9 unique locations in Johannesburg, Cape Town, Paarl and Mauritius offer our members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and culture.
- **Why work for us?**_

Besides being the best co-working place to work in Africa, we’re a dynamic and passionate team that works smart, in an energetic fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. If you are a straight-talking, multi-tasking individual that’s all about customer service and can effortlessly handle heavy workloads and everyday glitches, we want you to be part of our growing team at Workshop17.
- **Perks**:_
- Company on-boarding and support
- Fantastic team dynamic
- Beautiful work environment
- Access to latest, greatest tech
- Network with some of the biggest and brightest brains in SA.
- **General Scope of Work**:_
- Business Development_
- Setting and working towards meeting event targets for the region.
- Take the lead with planning event marketing and sales strategies along with the marketing team.
- Identifying new business opportunities in the eventing industry, and regular market research and competitor analysis.
- Pro-actively increase event business, bringing in new accounts and repeat clients.
- Managing the CRM pipeline and new event leads for the region.
- Implementing and managing the full sales process and event offering in the region.
- Ensuring that the sales process is carried out across the region, and consistent improvement of the sales approach.
- Managing key accounts; create and build strong multi-site relationships with top, regional and national clients.
- Event management_
- Following through with the full event process, from first contact though quoting and invoicing, events brief, preparation and testing, actual event, after care and feedback.
- Being the point of contact for clients and creating an event brief.
- Ensuring that catering is up to standard and exceeds the client expectations.
- Post event follow up and feedback.
- Team management_
- Day-to-day management of the events team.
- Performance and discipline management.
- Management of event spaces and AV/IT facilities_
- Develop and manage best practice facilities and maintenance processes and procedures.
- Implementation and review of facility and maintenance processes and procedures.
- Ensure that clients experience 5-star service through exceptional spaces and facilities.
- Client management and satisfaction_
- Managing and reviewing the client experience and satisfaction across the region.
- Post event feedback.
- Create and build strong client relationships.
- Implement measures to improve the customer experience and ensure that there is consistency.
- Financial management_
- Quoting and invoicing.
- Ensuring payments are received and managing debtors.
- Following the finance process of raising PO’s.
- Supplier management.
- Contracts and reporting_
- Utilise data and reports to identify key trends, barriers and successes and implement plans to improve practices.
- Ensuring all contracts are up-to-date.
- Team player/support_
- General support to the location team and assisting all departments when necessary.
- **Ideal Qualifications/Experience**_
- NQF5 or relevant event management tertiary education.
- Excellent communication skills - verbal and written.
- 3-5 years experience as an event manager.
- Minimum 3 years of experience in event sales or marketing.
- Possess a flexible approach to wor

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