Customer Complaint Manager
4 months ago
**_Requirements: _**
- Requesting all the required documentation from customers or branches pertaining complaints: Signed job cards, tax invoices, supplier invoices, phone recordings, managers handover checklist, 62-point checks and all other relevant information
- Liaising with the clients and the branches and keeping customers up to date regarding their query lodged, hourly or daily as required
- Requesting phone recordings from Contron / IT company
- Resolving customer complaints
- Managing the special tool catalogue booking in and out process
- All Facebook and Hello Peter complaints need to be send to the branch and owner in order to give them a chance to resolve the complaint on their side first.
- Manage and update platforms daily: Magnitude, One on One sheet, Overall branch complaints sheet, reporting sheet
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Complaints Resolution Officer
2 days ago
Sandton, South Africa Discovery Ltd. Full time**Business Unit**:Discovery Employee Benefits**Function**:Administration and Office Support**Date**:2 Oct 2024 - Achieve more than** **YOU BELIEVE** - Discovery Corporate & Employee Benefits- Complaints Resolution Officer**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest...
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Junior Specialist: Customer Liaison
3 months ago
Sandton, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
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Customer Service Manager
1 month ago
Sandton, South Africa Initiate International Full timeThe company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...
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Customer Service Manager
3 weeks ago
Sandton, South Africa Initiate International Full timeThe company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...
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Customer Care Agent
3 months ago
Sandton, South Africa MyCalling Full timePosition Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...
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Customer Service Representative
3 weeks ago
Sandton, South Africa Merchants Full timeJob Summary:Merchants is seeking a highly skilled and customer-focused Customer Service Representative to join our team as a Financial Services Call Centre Agent. As an International Call Centre Agent, you will be the first point of contact for customers, providing exceptional service and support in a caring and considerate manner.Key...
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Customer Service Representative
3 weeks ago
Sandton, South Africa Shorza Ltd Full timeAbout the Role:Shorza Ltd is seeking a highly motivated and experienced Customer Service Advisor to join our team in Sandton. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients and service providers.Key Responsibilities:Provide excellent customer service to clients and service providers via phone...
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Customer Service Representative
3 weeks ago
Sandton, South Africa Premier Full timeMain ObjectiveThe Customer Service Representative will play a vital role in receiving inbound calls and responding to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. Key ResponsibilitiesExcellent customer relations: Always...
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Customer Service Representative
2 weeks ago
Sandton, South Africa Premier Full timeMain ResponsibilitiesThe Customer Service Representative will play a vital role in receiving inbound calls and responding to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints.Key Performance IndicatorsExcellent customer relations:...
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Customer Experience Specialist
3 months ago
Sandton, South Africa Jelocorp Full timeOur client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events. **Responsibilities**: - Development and management of a customer loyalty programme for the company and create lifetime value through the programme. - Evaluate the performance of the programmes and investigate...
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Customer Service Liaison
1 week ago
Sandton, South Africa JeloCorp Full timeJob Title: Customer Care CoordinatorAt JeloCorp, we are seeking a highly skilled and motivated Customer Care Coordinator to join our Aftersales team. This role is responsible for ensuring the daily effectiveness of the department and working closely with the Customer Relations Manager to deliver key outputs.Key Responsibilities:Manage daily administrative...
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Call Centre
3 months ago
Sandton, South Africa Pathfinders Consulting Pty (LTD) Full time**Join The Team!** Are you ready to start a rewarding career where your communication skills can shine? Do you have a winning attitude and a drive to succeed? Then this is an opportunity to kick start your Call Centre Career. We are currently seeking enthusiastic and dedicated individuals to fill our Entry-Level Call Centre Customer Service Agent...
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German Language Customer Service Representative
2 weeks ago
Sandton, South Africa Callforce Direct Full time{"title": "Customer Service Representative - German Speaking", "content": "Customer Service Representative - German SpeakingWe are seeking a highly motivated and detail-oriented German-speaking customer service representative to join our dynamic team at Callforce Direct. The ideal candidate will be responsible for providing exceptional customer service and...
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Sandton, South Africa CallForce Full timeCustomer Service Agent German LanguageWe are seeking a highly motivated and detail-oriented German Language Customer Service Agent to join our dynamic team at CallForce. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers.Key Responsibilities:Handle incoming customer inquiries via...
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Customer Service Liaison
2 weeks ago
Sandton, South Africa JeloCorp Full timeJob Summary:JeloCorp is seeking a highly skilled Customer Care Coordinator to join our Aftersales and Customer Care team. As a key member of our team, you will play a crucial role in ensuring the daily effectiveness of our department and contributing to the company's success.Key Responsibilities:Manage daily administrative tasks to maintain the functionality...
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Customer Experience Coordinator
3 weeks ago
Sandton, South Africa JeloCorp Full timeJob Overview:JeloCorp is seeking a highly skilled Customer Care Coordinator to join our Aftersales and Customer Care team. As a key member of our team, you will play a crucial role in ensuring the daily effectiveness of our department and contributing to the company's success.Key Responsibilities:Manage daily administrative tasks to maintain the...
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Customer Service Liaison
1 week ago
Sandton, South Africa JeloCorp Full timeJob Title: Customer Care CoordinatorAt JeloCorp, we are seeking a highly skilled and dedicated Customer Care Coordinator to join our Aftersales team. As a key member of our department, you will play a crucial role in ensuring the daily effectiveness of our customer care operations.Key Responsibilities:Provide exceptional customer service through timely and...
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German-Speaking Customer Service Agents
4 weeks ago
Sandton, South Africa Callforce Direct Full timeGerman-Speaking Customer Service AgentsWe are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer...
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German-Speaking Customer Service Agents
4 weeks ago
Sandton, South Africa CallForce Full timeGerman-Speaking Customer Service AgentsWe are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer...
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German-Speaking Customer Service Agents
4 weeks ago
Sandton, South Africa Adzuna ZA B C2 Full timeGerman-Speaking Customer Service AgentsWe are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer...