Junior Specialist: Customer Service

4 days ago


Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). The role requires you to provide support for Portfolio Managers that manage client portfolios invested with the JSE.

**Job Description**:
Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests within a Stockbroking environment.| Support the development and maintenance of processes in Customer Services Centre with relation to Client Investments on the JSE: Adhere to all processes in the Customer Services center and identify opportunities to improve Client Servicing processes within the prescribed SLA's | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements as well as in line with JSE's regulatory requirements. | Stakeholder Management: Establish and maintain good professional relationships with Financial Advisors, Portfolio Managers and clients so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development.

Education

Higher Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



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