Customer Service Advisor

3 days ago


Sandton, South Africa Level Up Full time

Level Up is seeking a highly motivated and organized Customer Service Advisor to join their dynamic team in Sandton.

About the Job
  • This role involves providing top-tier customer service to merchants and assisting in the showroom, specializing in bathroom ware and sanitary ware products.
  • The ideal candidate will ensure a high level of accuracy and professionalism, maintaining strong relationships with both merchants and customers.
Key Responsibilities:
  • Internal Sales
    • Process orders and quotes for bathroom ware and sanitary ware products using the system.
    • Liaise with the warehouse on deliveries and collections of products.
    • Check stock availability and lead times with the logistics manager and suppliers.
    • Manage deliveries, invoicing, and follow-ups on accounts/payments.
    • Address customer queries, complaints, and product requests related to bathroom and sanitary ware.
    • Issue quotations, negotiate prices, and ensure correct documentation for bathroom products.
    • Follow up on orders, backorders, and customer updates.
    • Assist in receiving deliveries at the office.
    • Handle incoming customer queries efficiently regarding bathroom ware and sanitary products.
  • Showroom Assistance
    • Assist showroom customers with bathroom ware and sanitary products and issue quotes.
    • Follow up on quotes issued for bathroom and sanitary ware products.
    • Assist with technical issues and product specifications related to bathroom installations.
    • Schedule and coordinate service calls with technicians, ensuring follow-up and customer satisfaction.
Requirements:
  • A strong customer service background, preferably in the bathroom and sanitary ware industry.
  • Previous experience in a similar role is advantageous.
  • Must be detail-oriented, organized, and able to manage multiple tasks simultaneously.


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