Customer Service Advisor
3 days ago
Level Up is seeking a highly motivated and organized Customer Service Advisor to join their dynamic team in Sandton.
About the Job- This role involves providing top-tier customer service to merchants and assisting in the showroom, specializing in bathroom ware and sanitary ware products.
- The ideal candidate will ensure a high level of accuracy and professionalism, maintaining strong relationships with both merchants and customers.
- Internal Sales
- Process orders and quotes for bathroom ware and sanitary ware products using the system.
- Liaise with the warehouse on deliveries and collections of products.
- Check stock availability and lead times with the logistics manager and suppliers.
- Manage deliveries, invoicing, and follow-ups on accounts/payments.
- Address customer queries, complaints, and product requests related to bathroom and sanitary ware.
- Issue quotations, negotiate prices, and ensure correct documentation for bathroom products.
- Follow up on orders, backorders, and customer updates.
- Assist in receiving deliveries at the office.
- Handle incoming customer queries efficiently regarding bathroom ware and sanitary products.
- Showroom Assistance
- Assist showroom customers with bathroom ware and sanitary products and issue quotes.
- Follow up on quotes issued for bathroom and sanitary ware products.
- Assist with technical issues and product specifications related to bathroom installations.
- Schedule and coordinate service calls with technicians, ensuring follow-up and customer satisfaction.
- A strong customer service background, preferably in the bathroom and sanitary ware industry.
- Previous experience in a similar role is advantageous.
- Must be detail-oriented, organized, and able to manage multiple tasks simultaneously.
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