Customer Relationship Consultant: Tpc

2 weeks ago


Sandton, South Africa Blue Label Telecoms Full time

**Job Purpose**

Contacts assigned customer accounts or prospects to sell company products within designated geography or industry. Focuses on meeting personal sales targets, new business development, maintaining customer relationships, and troubleshooting specific customer problems.

**Responsibilities**

**Customer Relationship Development / Prospecting**
- Make Calls (by Telephone and in person) to allocated customers to develop new relationships
- Act as the first point of contact for resolving customer queries and complaints

**Customer Needs Clarification**
- Interview the customer, following a complex multi-level sales script, to clarify the customer’s requirements
- Assist in conducting interviews with potential customers to collect client requirements making detailed notes

**Sales Opportunities Creation**
- Identify potential customers by obtaining information, referrals and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences

**Sell Customer Propositions**
- Identify the product or service that best meets the customers’ stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale

**Operational Compliance**
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards
- Obtain authorization from a supervisor or manager for any exceptions from the mandatory procedure

**Customer Data**
- Schedule follow-up actions and enter the relevant information into the customer relationship spreadsheet after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities

**Performance Management**
- Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness
- Use performance management systems to improve personal performance

**Personal Capability Building**
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
- Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

**Behavioural Competencies**
- Customer Focus
- Communicates Effectively
- Ensures Accountability
- Plans and Aligns
- Being Resilient
- Collaborates
- Action Oriented
- Builds Networks
- Self-Development
- Manages Complexity
- Interpersonal Savvy

**Skills**
- Commercial Acumen
- Initiates Compelling Sales Conversations
- Customer-Focused Approach
- Builds Rapport
- Manages Buyer Indifference
- Manages Resistance
- Understands Customer Needs
- Action Planning
- In-Depth Questioning
- Review and Reporting
- Effectively Presents Solutions
- Negotiates Strategically/Tactically
- Navigates Customer Challenges
- Pre-Call Preparation

**Education**
- Matric

**Experience**
- 3 - 5 Years' Sales Experience
- Driver's license required



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