Sales and Customer Support Specialist
3 days ago
We are assisting our client, Level Up, in the recruitment of a Customer Service Advisor to join their dynamic team in Sandton.
About the Role- This pivotal role is responsible for managing internal sales duties, including creating quotes/orders and addressing customer inquiries related to bathroom and sanitary ware products.
- The ideal candidate will ensure a high level of accuracy and professionalism, maintaining strong relationships with both merchants and customers.
- Internal Sales Management
- Create accurate quotes and process orders for bathroom ware and sanitary ware products using the system.
- Communicate effectively with the warehouse on deliveries and collections of products.
- Verify stock availability and lead times with the logistics manager and suppliers.
- Oversee delivery, invoicing, and follow-ups on accounts/payments.
- Resolve customer queries, complaints, and product requests related to bathroom and sanitary ware.
- Negotiate prices and ensure correct documentation for bathroom products.
- Monitor orders, backorders, and customer updates.
- Receive deliveries at the office and handle incoming customer queries efficiently.
- Showroom Support
- Assist showroom customers with bathroom ware and sanitary products and provide quotes.
- Follow up on quotes issued for bathroom and sanitary ware products.
- Provide assistance with technical issues and product specifications related to bathroom installations.
- Coordinate service calls with technicians, ensuring follow-up and customer satisfaction.
- A strong customer service background, preferably in the bathroom and sanitary ware industry.
- Previous experience in a similar role is advantageous.
- Demonstrated ability to work independently and as part of a team.
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