Payroll Administrator and Support

7 months ago

Northern Suburbs, South Africa Communicate Recruitment Full time

**Main Purpose of Role**
The purpose of the job is to provide field (onsite at customers) and remote support & consultation and implementing of payroll Software, to the company’s customers in order to maintain and improve customer satisfaction levels.

**Customer facing role, onsite and virtual**

**Payroll Experience**

**HR Experience will be an advantage**

**Experience in implementing payroll systems**

**On-site consultantions when required**

**Understand payroll principles**

**Knowledge of legislation changes (BCEA)**

**Main Purpose of Role**
The purpose of the job is to provide field (onsite at customers) and remote support & consultation and implementing of payroll Software, to the company’s customers in order to maintain and improve customer satisfaction levels.

**Required Minimum Education / Training**
- Matric plus Degree/Diploma or a relevant tertiary qualification in IT and / or Payroll Diploma.
- Formal relevant qualification will be an advantage

**Required Minimum Work Experience**
- Relevant experience in excel
- Relevant industry experience
- PeopleWare experience an advantage

**Technical and Behavioural Competencies Required**

**Technical**
- Good understanding of the total company’s business model
- Good knowledge of systems and hardware supplied to customers
- Proficiency in the tools:

- Service Desk Software
- Internal systems
- Microsoft - Excel, Word, Power Point
- PeopleWare
- Good knowledge and understanding of:

- Payroll principles, HR and leave
- Accounting principles
- BCEA - Basic Conditions of Employment Act
- Tax
- In depth knowledge of the customer requirements.
- Understanding of admin requirements and system solutions
- Understanding of Databases
- Exposure to SQL
- Product Analysis experience
- Data testing experience
- Data Analytics experience

**Key Performance Areas**

**Provide Onsite and Remote Consultation to clients**
- Provide support through:

- Respond to customer requests promptly.
- Attend to appointments made to customers as per agreed confirmations
- Provide consultation to customers as per requests
- Agree and complete consultations
- Respond to queries promptly
- Queries and complaints resolved speedily
- Investigates problems and suggests possible solutions
- Ensures that all interactions with the client are professional and positive
- Follows up on all outstanding queries and update logs on a regular basis
- Ensure all tickets have meaningful detailed information
- Takes ownership and responsibility of tickets
- Gives good input and possible solutions
- Follow up and resolving open tickets
- Escalate queries that are complex - Gives good input and detail diagnostics when escalating
- Provide input for more pro-active support (i.e., repetitive problems and root cause analysis).
- Monitors and reports on customer status & support
- Takes prompt corrective action where service is below standard
- Ensures that customers and internal services delivery & account management are kept informed.
- Keeping abreast of new technology and software updates to ensure efficient support.
- Following the company’s principles in providing the service

**chieve Financial Targets**
Achieve financial targets through:

- Actively generate work to meet monthly targets Escalate where appropriate
- Ensure that all billing is done as soon as the appointment is completed / work performed with the customer is signed off
- Generate project plans and perform the project work as per the agreed quotation

**Provide training to clients**
Provide training to clients where necessary through:

- Facilitate and provide customer training when required
- Determine customer training needs and provide input to the training department

**System Testing**
- Carry out system testing through:

- Ensure that the latest version of PeopleWare is installed on your desktop / laptop
- Participate in the testing of new releases prior to releasing to customers
- Ensure that you are familiarised and up to date with the latest releases before it is released to customers
- Escalate any test failures

**Function as part of a team**
Function as part of a team through:

- Assist co-workers readily
- Escalate where appropriate
- Regular contact with staff, colleagues and management
- Provides input, assistance and guidance to other staff when required
- Attend meetings when required
- Responsible for personal development and career progression with regards to knowledge of system; procedures and practices

Contact me at the detail below.

Theresa Steenkamp

Key Account Manager - Network Contracting Solutions

For more information please contact:
Theresa Steenkamp

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