Workforce Management Real Time Analyst

Duties and Responsibilities: - Ensure real-time performance of agents throughout the day and provide recommendations to management to achieve service targets - Manage & monitor agent availability to ensure that resources are adequately deployed & multi-skilling effectively optimized - Monitor, record, and escalate real-time schedule adherence incidents -...

**Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our Braamfontein office, working on an innovative new campaign. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: This role monitors performance controls and measurements for the outsourcing vendor’s on-site activities. Responsibilities include the daily interaction with vendor contacts as well as oversight of vendor performance toward contractual SLA’s. Provides guidance in accordance with contractual...

Are you prepared to embark on an extraordinary journey with M-KOPA? We are on the lookout for someone to join our Customer Care team as a **Global Workforce Lead**. If you are **resourceful, organized, and proactive** about getting things done, you might be a fit for this exciting opportunity. In this role, your main objective will be to **support the...

**Job Title** Trading Services - Workforce Analyst **So, who are we?** We're IG Group. No, not Instagram '“ though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part - We've snapped up many awards for our top-class...

**PART-TIME ANALYST (REAL ESTATE)** Eleventh Street (Private Real Estate Firm) Part-Time: 20-40 hours PER MONTH; Part-time Flexibile. Hourly: Commensurate with experience plus performance annual bonus We are a fast-growing commercial real estate firm with a focus on industrial warehouse and flex space. We are seeking a pro-active detail-oriented...

**The Role** Job Purpose**: **Duties & Responsibilities**: - **Labor Planning & Forecasting**: Analyze workforce requirements by evaluating headcount against logistics volume forecasts and operational needs. Ensure alignment between labor supply and business demand. - **Data Analysis**: Collect, analyze, and interpret labor data, including productivity...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks. 1. Adherence Monitoring - Monitors daily absenteeism. - Monitors non-adherence and communicates out-of-line situations - Identifies issues that may impact the site’s ability to meet service levels in real time - Reviews...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To identify and track real time performance and communicate any deviations to business and update the system to align to processes and...

**Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Parktown office. You’ll be joining our fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences...

**Role** : Workforce Management Support ( Time and Attendance) **Duration: 10 Months** **Package** : R520 k per annum (44k a month) **Comments**: To start ASAP (Bryanston) **Purpose of this role**: This is a Time and Attendance Systems Administrator. This role is required to drive Time and Attendance (workforce management ) system adoption. In addition,...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...

The role will involve ensuring that service level agreements across various programs are met through the monitoring of real time analytics of employee attendance and availability. Duties will include but not be limited to: - Ensuring real-time performance of agents throughout the day and providing recommendations to management to achieve service targets -...

Advanced Call Center Technologies is seeking Workforce Production Scheduler to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Production Scheduler has the primary responsibility of managing forecast and schedules for assigned...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

Job Description To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures - Generate the necessary ad hoc and compliance reports. - Administer and capture exception codes for schedules. - Escalate system problems when and if necessary as per the procedure. - Investigate,...

The manager of Real Time Analysis and Incident Management twill lead the Real Time Monitor and Issue Incident Management function for Customer Operations and is responsible for monitoring and optimizing customer service performance, volume handling, staffing and schedule adherence; logging and owning issue resolution follow up and communication, impact...

**Key Responsibilities**: - **Mentorship and Coaching**: Provide one-on-one coaching and mentorship to real estate agents, focusing on improving their skills, knowledge, and performance. - **Business Strategy**: Assist agents in developing and implementing effective business plans and strategies to achieve their goals. - **Sales Training**: Deliver training...