Real Time Analyst

4 months ago


Johannesburg, South Africa Select One Full time

The role will involve ensuring that service level agreements across various programs are met through the monitoring of real time analytics of employee attendance and availability.

Duties will include but not be limited to:

- Ensuring real-time performance of agents throughout the day and providing recommendations to management to achieve service targets
- Managing and monitoring agent availability to ensure that resources are adequately deployed and multi-skilling is effectively optimized
- Monitoring, recording and escalating real-time schedule adherence incidents
- Working closely with the operations team and management to analyze and improve the service delivery of the company to its clients
- Internal reporting
- Assisting with additional projects

**Requirements**:

- 1 to 2 years of experience in a contact centre environment
- Previous Work Force Management experience
- Advanced experience with full Microsoft Office package
- Ability to create reports and forecast results
- Attention to detail and high level of accuracy
- Ability to multi-task, focus and complete reports for extended periods of time
- Must have good time management skills with the ability to work with mínimal supervision and under tight timelines
- Capable of managing multiple, simultaneous projects
- Excellent attendance record
- Able to communicate professionally - oral and written
- Ability to work shifts, weekends and public holidays
- Onsite role


  • Part-time Analyst

    1 month ago


    Johannesburg, South Africa Eleventh Street LLC Full time

    **PART-TIME ANALYST (REAL ESTATE)** Eleventh Street (Private Real Estate Firm) Part-Time: 20-40 hours PER MONTH; Part-time Flexibile. Hourly: Commensurate with experience plus performance annual bonus We are a fast-growing commercial real estate firm with a focus on industrial warehouse and flex space. We are seeking a pro-active detail-oriented...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and...


  • Johannesburg, South Africa MyCalling Full time

    **What would make you a good fit for this role** The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks. **What you will be doing** **Adherence Monitoring** - Monitors daily absenteeism. - Monitors non-adherence and communicates out-of-line situations - Identifies issues...


  • Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures - Generate the necessary ad hoc and compliance reports. - Administer and capture exception codes for schedules. - Escalate system problems when and if necessary as per the procedure. - Investigate,...

  • Financial Analyst

    1 day ago


    Johannesburg, Gauteng, South Africa Time Personnel Full time

    Financial Analyst Job DescriptionWe are seeking a highly skilled Financial Analyst to join our team at Time Personnel. As a Financial Analyst, you will be responsible for providing financial analysis and reporting to support business decision-making.Key Responsibilities:Prepare and analyze financial reports, including balance sheets, income statements, and...


  • Johannesburg, South Africa BankservAfrica Full time

    **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Manager Product Real Time Payments- Location- Selby - Johannesburg, GP 2001 ZA...

  • Financial Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa Time Personnel Full time

    {"title": "Financial Analyst", "content": "Job SummaryWe are seeking a highly skilled Financial Analyst to join our team at Time Personnel. As a key member of our finance department, you will be responsible for providing financial analysis and support to our business operations.Key ResponsibilitiesReporting to the Financial Director, you will be responsible...


  • Johannesburg, South Africa BankservAfrica Full time

    This details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...


  • Johannesburg, South Africa BankservAfrica Full time

    **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Head Real Time Payments- Location- Selby - Johannesburg, GP 2001 ZA (Primary)-...

  • Sales Representative

    1 month ago


    Johannesburg, South Africa Real Promotions Full time

    Real Promotions is a progressive & creative organisation, specialising in Sales, Marketing, Training & Development and Brand Activations. The organisation started up in South Africa in December 2004. As a results-based company, we have provided our clients with a competitive advantage over the last 11 years. We have managed to bridge the gap between Sales &...


  • Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

    **Job Description**: BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties. **PURPOSE** This role forms part of the RPP Business...

  • Real Estate Intern

    3 weeks ago


    Johannesburg, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    The position is responsible for providing administrative support functions to real estate professionals (REPM’s, Planning Managers, Real Estate Managers, Real Estate Project Managers, etc.) within the CPB organization. Customers may include the PBO, DTA’s and their staff, Welfare, CES, Missionary Department, and other Church departments and entities....

  • Real Estate Agent

    4 months ago


    Johannesburg, South Africa NHS PROPERTIES POWERED BY KELLER WILLIAMS Full time

    KELLER WILLIAMS EXPLORE REALTY WE ARE HIRING!!!! Sales and Rental Real Estate Agents (Commission Only with Unlimited Earning Potential) We are currently seeking motivated and dynamic individuals to join our team as Real Estate Agents specialising in both rental and sales transactions. As a commission-based role, this position offers unlimited earning...

  • Real Estate Agent

    4 months ago


    Johannesburg, South Africa Recruitforce Group Full time

    A very established Real Estate Agency and Auction House are looking for Estate Agents to join their team across Western Cape and Gauteng. The company provides a range of innovative platforms for property sales and through this, their agents have achieved an average of 7.2% commission which surpasses the industry norm of 2.5 - 3%. You will be able to sell...

  • Sales Director

    3 weeks ago


    Johannesburg, Gauteng, South Africa Real Promotions Full time

    About Real PromotionsWe are a dynamic and innovative sales and marketing organization that specializes in driving business growth and success. Our team is passionate about delivering exceptional results and building strong relationships with our clients.The RoleWe are seeking a highly motivated and experienced Sales Director to join our team. As a Sales...


  • Johannesburg, South Africa Ericsson Full time

    **About This Opportunity** **What You Will Do** The EMEA RE Financial Analyst will Act as the conduit and SME in aligning the EMEA regions with best practices following financial due diligence across EMEA to collect, analyze and draft cost savings initiatives with input from all REBP’s to ensure a sustained financial performance YoY. Track performance...

  • Real Estate Agent

    3 months ago


    Johannesburg, South Africa Recruitforce Group Full time

    A very established Real Estate Agency and Auction House are looking for Estate Agents to join their team across Western Cape and Gauteng. The company provides a range of innovative platforms for property sales and through this, their agents have achieved an average of 7.2% commission which surpasses the industry norm of 2.5 - 3%. You will be able to sell...

  • Junior Bookkeeper

    4 months ago


    Johannesburg, South Africa Keel Team Real Estate Investments Full time

    **Keel Team Real Estate Investments is a commercial real estate investment and property management company specializing in manufactured housing communities and self storage facilities across the United States. We believe our purpose is to increase the supply of non-subsidized affordable housing in the U.S., while at the same time providing great returns to...