Real Time Administrator

6 months ago


Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers

and is responsible for providing direct Real Time support through monitoring and managing incoming

call traffic, break schedules and all issues that may impact service levels (SL’s) and take the appropriate

steps to resolve or reduce these impacts, on an hourly, daily, and weekly basis. The RTA will evaluate

events surrounding schedule adherence and operational situations which may impact productivity such

as absenteeism or system outages and will collaborate with Team Leads to identify and implement

necessary staffing adjustments and intraday management for call activities. It focuses on staffing levels

and applies workforce management techniques and concepts to improve productivity outcomes.

Techniques include real time adherence (RTA), routine performance snapshots, communications,

attendance tracking, ensuring scheduling and all work shifts, breaks, lunches, meetings, and team

huddles are continually optimized to maintain the required coverage This role ensures effective and

efficient utilization of resources based on understanding key service drivers to complete variance

analytics to make proactive changes to minimize variances.

This role also assists management with capacity decisions by identifying call volume trends/associate

trends that may be impacting the business at a wider level

**What You'll Bring**:

- Monitor Call Volume flows, targets & misses on SLA metrics, take mitigation steps to ensure SL’s are met - Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non schedule adherence and take immediate action to improve performance. - Work on real-time requests related to schedule changes, off phone activities and profile changes - Analyze daily efficiency metrics reports and communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance - Initiate escalation process for system outages and Service Level Agreements (SLA) risks - Be the primary interface between WFM and operations while strengthening a positive partnership and improving their delivery processes - Monitors inbound operations to ensure optimal staffing levels. - Facilitates real-time discussions with necessary stakeholders. - Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports - Administers volume contingency action plans as deemed necessary and appropriate. - Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. - Use trends and reports to forecast requirements - Assist with projects and other duties as requested or assigned - Prepare & deliver daily service levels, adherence/non-adherence reporting to management on volume, average handle time, schedules (shift, training), Shrinkage, utilization, employee activity (on all efficiency metrics) - Conduct root cause analysis on any discrepancies or deviations from the standard process. - Provide insights on existing data to internal/external stakeholders - Process all unplanned changes/adjustments to the schedule and optimize schedules daily in response to shrinkage: call outs, late, and other Training/Nonproductive activities, Monitor and coordinate daily 1 on 1 and team meetings to ensure mínimal impact to service levels - Solicit extra hours (Overtime) where applicable, to ensure staffing meets forecasted volumes

**Impact You'll Make**:
Real Time administration

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Analyst, Consumer Operations Support



  • Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures - Generate the necessary ad hoc and compliance reports. - Administer and capture exception codes for schedules. - Escalate system problems when and if necessary as per the procedure. - Investigate,...

  • Real Estate Agent

    1 month ago


    Johannesburg, South Africa Propcore Real Estate (Pty) Ltd Full time

    This is a full-time remote role for a Residential Real Estate Agent at Propcore Real Estate to operate in the Paulshof area. The Residential Real Estate Agent will be responsible for new home sales and rentals, residential real estate transactions, and sales activities. The role entails building relationships with clients, conducting property viewings,...

  • Real Estate Agent

    1 month ago


    Johannesburg, South Africa Propcore Real Estate (Pty) Ltd Full time

    This is a full-time remote role for a Residential Real Estate Agent at Propcore Real Estate to operate in the Paulshof area. The Residential Real Estate Agent will be responsible for new home sales and rentals, residential real estate transactions, and sales activities. The role entails building relationships with clients, conducting property viewings,...


  • Johannesburg, Gauteng, South Africa Propcore Real Estate (Pty) Ltd Full time

    **Job Summary:**We are seeking a highly motivated Real Estate Professional for Residential Transactions to join our team at Propcore Real Estate (Pty) Ltd. As a key member of our sales team, you will be responsible for facilitating residential transactions and providing exceptional customer service.**Estimated Salary:** R350,000 - R450,000 per annum,...


  • Johannesburg, South Africa Smartworks Service Full time

    Real Estate Administrator Are you ready to kick start your career in real estate by connecting with warm, motivated homeowners eager to sell? As a Real Estate Administrator, your role is pivotal in initiating the journey of turning their property into a lucrative asset. You'll be the first point of contact for individuals who have expressed interest in...

  • Part-time Analyst

    4 months ago


    Johannesburg, South Africa Eleventh Street LLC Full time

    **PART-TIME ANALYST (REAL ESTATE)** Eleventh Street (Private Real Estate Firm) Part-Time: 20-40 hours PER MONTH; Part-time Flexibile. Hourly: Commensurate with experience plus performance annual bonus We are a fast-growing commercial real estate firm with a focus on industrial warehouse and flex space. We are seeking a pro-active detail-oriented...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Senior Administrator

    6 months ago


    Johannesburg, South Africa LRI Invest Full time

    Description Senior Administrator Role summary: We are seeking a Senior Administrator, to provide administration and Company Secretarial services to a client portfolio under the direction of an Assistant Manager, ensuring all relevant statutory obligations are met. The role is client facing, with the Senior Administrator is required to act as the first...


  • Johannesburg, Gauteng, South Africa Golden Rule Full time

    Job SummaryWe are seeking a skilled Data Streaming Engineer to join our team, focusing on building and maintaining our real-time data pipeline. This role will involve collaboration with various infrastructure and operations teams to ensure the reliability and scalability of our data infrastructure.Key Responsibilities:Design and develop streaming data...


  • Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

    **Job Description**: BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties. **PURPOSE** This role forms part of the RPP Business...


  • Johannesburg, South Africa BankservAfrica Full time

    **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Manager Product Real Time Payments- Location- Selby - Johannesburg, GP 2001 ZA...

  • Real Estate Intern

    3 months ago


    Johannesburg, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    The position is responsible for providing administrative support functions to real estate professionals (REPM’s, Planning Managers, Real Estate Managers, Real Estate Project Managers, etc.) within the CPB organization. Customers may include the PBO, DTA’s and their staff, Welfare, CES, Missionary Department, and other Church departments and entities....

  • Finance Assistant

    5 days ago


    Johannesburg, Gauteng, South Africa Signa Opportunity Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Finance Assistant to join our team at Signa Opportunity.This is an exciting opportunity for recent graduates or individuals looking to kick-start their career in finance.ResponsibilitiesReal-Time Bookkeeping & Accounting:Assist with client liaison and ensure timely submission of VAT and PAYE...


  • Johannesburg, South Africa BankservAfrica Full time

    **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Head Real Time Payments- Location- Selby - Johannesburg, GP 2001 ZA (Primary)-...

  • Executive Assistant

    1 month ago


    Johannesburg, South Africa Smartworks Service Full time

    **Real Estate Executive Assistant** **$6 per Hour | Remote Position** Are you an experienced professional ready to support a thriving real estate team with exceptional organizational skills and industry expertise? If you have a background in real estate and a passion for connecting with clients while managing the operational details, we want you on our...


  • Johannesburg, Gauteng, South Africa Prostaff Holdings Full time

    Job DescriptionWe are seeking a Real Estate Assistant to join our team at Prostaff Holdings. As a Real Estate Assistant, you will be responsible for providing administrative support to our property development team. This role is ideal for someone who is looking to gain experience in the real estate industry and develop their skills in administration,...

  • Sales Representative

    4 months ago


    Johannesburg, South Africa Real Promotions Full time

    Real Promotions is a progressive & creative organisation, specialising in Sales, Marketing, Training & Development and Brand Activations. The organisation started up in South Africa in December 2004. As a results-based company, we have provided our clients with a competitive advantage over the last 11 years. We have managed to bridge the gap between Sales &...


  • Johannesburg, Gauteng, South Africa Propcore Real Estate (Pty) Ltd Full time

    Propcore Real Estate (Pty) Ltd seeks a skilled Residential Real Estate Agent to expand our team in the Paulshof area. This full-time remote role offers an excellent opportunity for growth and development in the dynamic real estate industry.Salary: R350,000 per annum (estimated based on industry standards and location)The successful candidate will be...


  • Johannesburg, South Africa LRI Invest Full time

    Description Administrator Role Location: Johannesburg, South Africa Department: Real Assets Employment Type: Permanent We are seeking an Administrator, to provide administration and Company Secretarial services to a client portfolio under the direction of a Senior Administrator and Assistant Manager, ensuring all relevant statutory obligations are met....