Manager - Real Time Monitoring and Incident

Duties and Responsibilities: - Ensure real-time performance of agents throughout the day and provide recommendations to management to achieve service targets - Manage & monitor agent availability to ensure that resources are adequately deployed & multi-skilling effectively optimized - Monitor, record, and escalate real-time schedule adherence incidents -...

The role will involve ensuring that service level agreements across various programs are met through the monitoring of real time analytics of employee attendance and availability. Duties will include but not be limited to: - Ensuring real-time performance of agents throughout the day and providing recommendations to management to achieve service targets -...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

Job Description To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures - Generate the necessary ad hoc and compliance reports. - Administer and capture exception codes for schedules. - Escalate system problems when and if necessary as per the procedure. - Investigate,...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks. 1. Adherence Monitoring - Monitors daily absenteeism. - Monitors non-adherence and communicates out-of-line situations - Identifies issues that may impact the site’s ability to meet service levels in real time - Reviews...

**Key Responsibilities**: - **Mentorship and Coaching**: Provide one-on-one coaching and mentorship to real estate agents, focusing on improving their skills, knowledge, and performance. - **Business Strategy**: Assist agents in developing and implementing effective business plans and strategies to achieve their goals. - **Sales Training**: Deliver training...

**Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Parktown office. You’ll be joining our fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences...

Job Description: This role forms part of the RPP Business Support Team reporting into the Head of Real Time Payments where you will be accountable for the full product life cycle management which includes strategy ideation, development and go to market. You will in addition be responsible for the management of the operational processes of the day-to-day...

Incident Management Agent Johannesburg About Job: We are hiring Incident Management Agent to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. Advantage of Zensar Technologies We are a technology consulting and services company with 11, 800+...

**Job Description**: BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties. **PURPOSE** This role forms part of the RPP Business...

This details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...

**Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our Braamfontein office, working on an innovative new campaign. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries...

**Job Description**: This role forms part of the Systems Operations and Management Team. Incident management is responsible for optimally managing the end-to-end life cycle of all Incidents affecting BankservAfrica Services and customers. The focus of this role is to follow incident management protocols and restore IT services to normal operations as...

This is a full-time remote role for a Residential Real Estate Agent at Propcore Real Estate to operate in the Paulshof area. The Residential Real Estate Agent will be responsible for new home sales and rentals, residential real estate transactions, and sales activities. The role entails building relationships with clients, conducting property viewings,...

**PART-TIME ANALYST (REAL ESTATE)** Eleventh Street (Private Real Estate Firm) Part-Time: 20-40 hours PER MONTH; Part-time Flexibile. Hourly: Commensurate with experience plus performance annual bonus We are a fast-growing commercial real estate firm with a focus on industrial warehouse and flex space. We are seeking a pro-active detail-oriented...

This is a full-time remote role for a Residential Real Estate Agent at Propcore Real Estate to operate in the Paulshof area. The Residential Real Estate Agent will be responsible for new home sales and rentals, residential real estate transactions, and sales activities. The role entails building relationships with clients, conducting property viewings,...

**Key Duties and Responsibilities** - Monitoring an investigating security threat alert daily - Reviews the most recent SIEM alerts to see their relevance and urgency - Carry out triage to ensure that a genuine security incident is occurring - Analyze various logs: individual host, network traffic, firewall and intrusion detection systems to locate and...

Job OverviewThis is a full-time remote role for a Residential Real Estate Agent at Propcore Real Estate to operate in the Paulshof area.About the RoleThe Residential Real Estate Agent will be responsible for new home sales and rentals, residential real estate transactions, and sales activities. This entails building relationships with clients, conducting...