Manager - Real Time Monitoring and Incident

2 weeks ago


Johannesburg, South Africa MTN Nigeria Full time

The manager of Real Time Analysis and Incident Management twill lead the Real Time Monitor and Issue Incident Management function for Customer Operations and is responsible for monitoring and optimizing customer service performance, volume handling, staffing and schedule adherence; logging and owning issue resolution follow up and communication, impact analysis and reporting on incidents escalated to the Nerve Centre with the end view of enhancing the customer operations service delivery.



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