Real Time Administrator D

5 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures.**experience and qualifications**:

- 3 years related qualification.
- 1 year banking experience.
- 1 to 2 years call centre administration experience.
- Knowledge of call centre metrics is essential.
- Knowledge of EWFM is essential.
- Knowledge of the call centre systems and environment is essential.
- Knowledge of incentive bonus scheme is essential.
- Knowledge of GSM and Vodacom products and services is essential.
- Knowledge of shifts and shift work is essential.
- Knowledge of workforce management principles and practises is desirable.
- Knowledge of labour relations principles is desirable.**additional requirements**:

- No Referral plan is assigned to this job



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