Helpdesk Manager

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side,...

**Brief Role Description** To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) **Key Performance Areas (Kpa's)** - Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. - Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. -...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in** Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the above-mentioned position to be based in Tshwane. **Key Performance Areas would include, but are not limited to**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...

**LES MARAIS, PRETORIA **DO YOU MAKE CLIENT CARE A PRIORITY? WE DO. IF YOU DO, JOIN OUR TEAM** **TODAY! PathCare is a partnership of pathologists in private practice across South Africa that has been assisting doctors** **and healthcare professionals determine and confirm diagnoses since 1922. We are registered with the HPCSA** **(Health Professions Council...

The primary function is to ensure all warranty systems operations are operating as desired. And dealers are supported for any systems concerns and general Warranty Queries. Key performance indicators include: - Achieve issue support and/or acknowledgement within 24 hours - Collaborate with Central Warranty for issue resolution/implementation. - Manage...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Strives to resolve all faults presented daily. - Determine nature of faults and the steps required to rectify it permanently. - Check Tier 1 troubleshooting before...

This position will work cross functionally with internal Ford stakeholders by leveraging the common resources, tools and system e.g. PANDA, MicroCat, and SharePoints etc. PS&L Helpdesk will develop a strong working relationship with dealers to provide an effortless dealer enquiry resolution experience. KNOWLEDGE, SKILLS, and ABILITIES (KSA) - Strong...

**Job Advert Summary**: **PURPOSE**: - To provide technical support assistance with regards to technical hardware and software issues. **Minimum Requirements**: **QUALIFICATIONS**: - Grade 12/Standard 10 (Essential/Minimum) **EXPERIENCE**: 2-3 years Relevant job-specific experience (Essential/Minimum) Operational **REQUIREMENTS**: - Psychometric...

Herotel is seeking a **Customer Support Manager** for our Northern region to report to our Operations Executive. The position will require regional travel within the Northern Region but would ideally be based in Pretoria. **ABOUT THE ROLE**: The Customer Support Manager is responsible for leading and managing the Helpdesk, Accounts and Customer care teams,...

Job Description:We are seeking a skilled IT Support Professional to join our team at Numeral XII (Pty) Ltd. in Pretoria. This role is ideal for someone who enjoys interacting with people and providing efficient and friendly service.The successful candidate will be responsible for ensuring that our staff have access to reliable hardware and software to do...

**Test Planning and system support** - Review business requirements and formulate test plans - Log bugs on Defect tracking tool (TFS) realised during testing and communicate for fixing by Business, BA and Developers - Assist with ICT helpdesk support calls, when needed - Give regular feedback to ICT helpdesk regarding progress of call logged - Inform users...

Job Title: IT Support TechnicianWe are seeking a skilled IT Support Technician to join our team at Numeral XII (Pty) Ltd. in Pretoria. As an IT Support Technician, you will be responsible for ensuring that our group of companies have access to reliable hardware and software to do business.Key Responsibilities:Provide first-level support for all...

**Position**: IT Support Technician **Location**: Pretoria **Reporting to**: IT manager **_ Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring!_** We are looking for a skilled IT Support Technician who prides themselves in ensuring that the...

Job Title: IT Support TechnicianWe are seeking a highly skilled and motivated IT Support Technician to join our team at Numeral XII (Pty) Ltd.Key Responsibilities:Ensure seamless technology operations for all staff members.Monitor and maintain computer systems and networks to guarantee optimal performance.Provide first-level support for all...

**Responsibilities** - Provide hardware and software support (LAN & WAN) - Install software - Troubleshooting (TCF) - Assemble computer - Repairs & maintenance of hardware & peripherals - Installation & maintenance of cabling - Maintain inventory for software & hardware (TCF) - Provide 2nd line support to users on helpdesk - Investigate and provide a...

Join a diverse team as an IT Operations Administrator and play a pivotal role in delivering exceptional technical support services to valued clients. This is an exciting opportunity for a highly motivated individual with a proven admin background, procurement and technical support experience who enjoys providing outstanding customer service.Duties and...

Technical Support SpecialistIsilumko Staffing is seeking a skilled Technical Support Specialist to join our team.Key Responsibilities:Provide hardware and software support for LAN and WAN networksInstall and configure software and hardwareTroubleshoot technical issues using TCF methodologyPerform repairs and maintenance on hardware and peripheralsInstall and...