Helpdesk Manager

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

5years Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting network (network points, hubs, switches, etc.). Troubleshooting of network technology. Supervision of staff and record keeping. Perform server and Active Directory Support. Report writing and record keeping. Training of staff and Sub-ordinates.. Perform any...

2years Provide administrative support to the IT leadership IT Helpdesk administration Assigning tickets Following up with team for outstanding tickets Ensure required fields are completed and tickets are assigned to the appropriately skilled team member Assist other members of the IT department in troubleshooting tickets Ensuring that closed tickets have...

**Brief Role Description** To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) **Key Performance Areas (Kpa's)** - Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. - Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. -...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in** Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the above-mentioned position to be based in Tshwane. **Key Performance Areas would include, but are not limited to**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...

**LES MARAIS, PRETORIA **DO YOU MAKE CLIENT CARE A PRIORITY? WE DO. IF YOU DO, JOIN OUR TEAM** **TODAY! PathCare is a partnership of pathologists in private practice across South Africa that has been assisting doctors** **and healthcare professionals determine and confirm diagnoses since 1922. We are registered with the HPCSA** **(Health Professions Council...

This position will work cross functionally with internal Ford stakeholders by leveraging the common resources, tools and system e.g. PANDA, MicroCat, and SharePoints etc. PS&L Helpdesk will develop a strong working relationship with dealers to provide an effortless dealer enquiry resolution experience. KNOWLEDGE, SKILLS, and ABILITIES (KSA) - Strong...

Job TitleOperations Executive - Helpdesk SupportJob Variations Helpdesk Support AdministratorLocationRemoteWorking Hours & Salary Offered Full Time **Salary**: R6 500 - R12 000 monthly depending on experience WHAT’S IN IT FOR YOU Paid Holidays - 40 days paid holiday annually - (28 days + bank holidays + extended festive period shutdown) Partnership /...

Job Description:We are seeking a skilled IT Support Professional to join our team at Numeral XII (Pty) Ltd. in Pretoria. This role is ideal for someone who enjoys interacting with people and providing efficient and friendly service.The successful candidate will be responsible for ensuring that our staff have access to reliable hardware and software to do...

**Test Planning and system support** - Review business requirements and formulate test plans - Log bugs on Defect tracking tool (TFS) realised during testing and communicate for fixing by Business, BA and Developers - Assist with ICT helpdesk support calls, when needed - Give regular feedback to ICT helpdesk regarding progress of call logged - Inform users...

Requirements Skills and knowledge The incumbent must have proficient knowledge in the following areas: Computer hardware and software systems and programs Computer networks, network administration and network installation Troubleshooting Computer viruses and security E-mail and internet program Office 365 installation, troubleshooting and support An...

**Position**: IT Support Technician **Location**: Pretoria **Reporting to**: IT manager **_ Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring!_** We are looking for a skilled IT Support Technician who prides themselves in ensuring that the...

**Responsibilities** - Provide hardware and software support (LAN & WAN) - Install software - Troubleshooting (TCF) - Assemble computer - Repairs & maintenance of hardware & peripherals - Installation & maintenance of cabling - Maintain inventory for software & hardware (TCF) - Provide 2nd line support to users on helpdesk - Investigate and provide a...

Minimum requirements: - 3- 4 Years of IT experience - Matric - Strong Communication skills - Ability to manage multiple projects - Ability to work extended hours as needed - Basic knowledge of IT Cyber Security Products - Assist in the management of helpdesk support calls, including analysis, assignment, and escalation - Prepare detailed customer reports,...

Job TitleTechnical Support Consultant About the RoleWe are seeking a skilled Technical Support Consultant to join our team at Core Group in Pretoria. Key ResponsibilitiesTo provide excellent technical support and maintenance services to clients, resolving their issues promptly and efficiently. RequirementsTo be successful in this role, you will need:A...

The primary function is to ensure all warranty systems operations are operating as desired. And dealers are supported for any systems concerns and general Warranty Queries. Key performance indicators include: - Achieve issue support and/or acknowledgement within 24 hours - Collaborate with Central Warranty for issue resolution/implementation. - Manage...

Job title : Technical Support Consultant - iStore Menlyn PretoriaJob Location : Gauteng, PretoriaDeadline : December 21, 2024Quick Recommended Links Jobs by Location Job by industries You need to have:Completed Matric and IT qualification (minimum A+/N+)Experience in Helpdesk/1st Line SupportThe right person for this role is someone withTenacity,  that...

Job title : Technical Support Consultant - iStore Menlyn Pretoria Job Location : Gauteng, Pretoria Deadline : December 21, 2024 Quick Recommended Links Jobs by Location Job by industries You need to have: Completed Matric and IT qualification (minimum A+/N+) Experience in Helpdesk/1st Line Support The right person for this role is...