Helpdesk Operator

This position is responsible for ensuring an outstanding level of customer service by providing direct IT support to staff and partners in the firm and by managing the Help Desk and managing the technical support staff. Responsible for leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible and adaptable...

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

**Brief Role Description** To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) **Key Performance Areas (Kpa's)** - Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. - Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. -...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in** Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the above-mentioned position to be based in Tshwane. **Key Performance Areas would include, but are not limited to**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...

The primary function is to ensure all warranty systems operations are operating as desired. And dealers are supported for any systems concerns and general Warranty Queries. Key performance indicators include: - Achieve issue support and/or acknowledgement within 24 hours - Collaborate with Central Warranty for issue resolution/implementation. - Manage...

This position will work cross functionally with internal Ford stakeholders by leveraging the common resources, tools and system e.g. PANDA, MicroCat, and SharePoints etc. PS&L Helpdesk will develop a strong working relationship with dealers to provide an effortless dealer enquiry resolution experience. KNOWLEDGE, SKILLS, and ABILITIES (KSA) - Strong...

Join a diverse team as an IT Operations Administrator and play a pivotal role in delivering exceptional technical support services to valued clients. This is an exciting opportunity for a highly motivated individual with a proven admin background, procurement and technical support experience who enjoys providing outstanding customer service.Duties and...

**Job Advert Summary**: **PURPOSE**: - To provide technical support assistance with regards to technical hardware and software issues. **Minimum Requirements**: **QUALIFICATIONS**: - Grade 12/Standard 10 (Essential/Minimum) **EXPERIENCE**: 2-3 years Relevant job-specific experience (Essential/Minimum) Operational **REQUIREMENTS**: - Psychometric...

Job Title: IT Support TechnicianAbout the Role:We are seeking a skilled IT Support Technician to join our team at Numeral XII (Pty) Ltd. This role is ideal for someone who enjoys interacting with people and providing efficient and friendly service, making sure all staff have the tech support and assistance they need.Key Responsibilities:Ensure Staff...

Job Title: IT Support TechnicianWe are seeking a highly skilled and motivated IT Support Technician to join our team at Numeral XII (Pty) Ltd.Key Responsibilities:Ensure seamless technology operations for all staff members.Monitor and maintain computer systems and networks to guarantee optimal performance.Provide first-level support for all...

The primary function is to ensure all warranty systems operations are operating as desired. And dealers are supported for any systems concerns and general Warranty Queries. Key performance indicators include: - Achieve issue support and/or acknowledgement within 24 hours - Collaborate with Central Warranty for issue resolution/implementation. - Manage...

Herotel is seeking a **Customer Support Manager** for our Northern region to report to our Operations Executive. The position will require regional travel within the Northern Region but would ideally be based in Pretoria. **ABOUT THE ROLE**: The Customer Support Manager is responsible for leading and managing the Helpdesk, Accounts and Customer care teams,...

Key ResponsibilitiesThe successful candidate will be responsible for monitoring and optimizing core network activity, maintaining and improving network security by setting up firewalls, and troubleshooting problems as and when they arise.Key Performance AreasEscalation to Network Engineers Tier 4 as required.Monitoring and troubleshooting all systems and/or...

**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES IT LABORATORY ADMINISTRATOR (TWO POSTS) PEROMNES POST LEVEL 09- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB...

HAT WILL BE YOUR ROLE AND RESPONSIBILITIES? Assessing the department's current AI maturity and identifying opportunities to leverage AI to improve business processes, decision-making, and outcomes. Designing and implementing AI solutions, including developing machine learning models, automating workflows, and integrating AI into existing systems. Providing...

The Senior IT Technician is responsible for installing and maintaining computer hardware, software, mobile phones, tablets, and networks. Supporting the staff with their general technology requirements and ensuring the smooth and efficient functioning of the audiovisual facilities as well as the security and access control...

Job DescriptionAs a seasoned leader with a passion for customer service, we are seeking an experienced Customer Service Team Lead to join our team at Awesim Telecoms in Johannesburg.Key Responsibilities:Lead and manage a dynamic team of Customer Care Consultants (CCC), ensuring optimal performance and quality service delivery.Evaluate and maintain high...