Helpdesk Operator

This position is responsible for ensuring an outstanding level of customer service by providing direct IT support to staff and partners in the firm and by managing the Help Desk and managing the technical support staff. Responsible for leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible and adaptable...

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

**Brief Role Description** To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) **Key Performance Areas (Kpa's)** - Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. - Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. -...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in** Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the above-mentioned position to be based in Tshwane. **Key Performance Areas would include, but are not limited to**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...

Manage Engine Ticketing service - Prioritize incidents based on the severity of the incidents - Each Sub-Category has an SLA timer by which time the call must be resolved, should this not be possible due to outstanding feedback, change the status of the call to reflect same and add notes - Correct the Category and Sub-Category should the end user have...

Job TitleOperations Executive - Helpdesk SupportJob Variations Helpdesk Support AdministratorLocationRemoteWorking Hours & Salary Offered Full Time **Salary**: R6 500 - R12 000 monthly depending on experience WHAT’S IN IT FOR YOU Paid Holidays - 40 days paid holiday annually - (28 days + bank holidays + extended festive period shutdown) Partnership /...

This position will work cross functionally with internal Ford stakeholders by leveraging the common resources, tools and system e.g. PANDA, MicroCat, and SharePoints etc. PS&L Helpdesk will develop a strong working relationship with dealers to provide an effortless dealer enquiry resolution experience. KNOWLEDGE, SKILLS, and ABILITIES (KSA) - Strong...

**Job Advert Summary**: **PURPOSE**: - To provide technical support assistance with regards to technical hardware and software issues. **Minimum Requirements**: **QUALIFICATIONS**: - Grade 12/Standard 10 (Essential/Minimum) **EXPERIENCE**: 2-3 years Relevant job-specific experience (Essential/Minimum) Operational **REQUIREMENTS**: - Psychometric...

The purpose of the job is to manage and maintain the Information System Network Infrastructure, data centre and network security and also provide technical support, and user training on best practices to ensure governance in the ICT environment. As a Network Manager you will be responsible for: - To manage IT infrastructure (server rooms, server software,...

The Head of IT Operation's role is to ensure the streamlined operation of the IT Operations Department in alignment with the technology objectives of the firm. This individual will plan, coordinate, direct, and design IT-related activities, as well as provide administrative direction and support for daily operational activities of the IT Operations...

**Qualifications Required**: - COMPTIA / A+ / N+ - MCSE / MCSA / MCP or other MS course - ITIL v3 or v4 Foundation - IT Diploma or Degree **Skills and Knowledge**: - Computer hardware and software systems and programs - Computer networks, network administration and network installation - Troubleshooting - Computer viruses and security - E-mail and...

**Purpose of the Job**: To provide administrative support to the Department and to ensure that office operations within the Information and Communication Technology (ICT) Division are efficient and successful in supporting business activities. The person appointed to this position will report directly to the Departmental Head: ICT Application,...

Requirements Skills and knowledge The incumbent must have proficient knowledge in the following areas: Computer hardware and software systems and programs Computer networks, network administration and network installation Troubleshooting Computer viruses and security E-mail and internet program Office 365 installation, troubleshooting and support An...

**Purpose of the role** The Head of IT Operation's role is to ensure the streamlined operation of the IT Operations Department in alignment with the technology objectives of the firm. This individual will plan, coordinate, direct, and design IT-related activities, as well as provide administrative direction and support for daily operational activities of...

5years Actively seeks out IT trends that are in the market to keep relevant Maintaining strong internal cross-departmental relationships Prepare PC and system process documentation Design, develop, implement, and maintain IT support helpdesk structure to deliver a reliable, high-performance SLA. Ensure systems comply with industry standards and Corp...

The primary function is to ensure all warranty systems operations are operating as desired. And dealers are supported for any systems concerns and general Warranty Queries. Key performance indicators include: - Achieve issue support and/or acknowledgement within 24 hours - Collaborate with Central Warranty for issue resolution/implementation. - Manage...

ITC Support Technician - 3CX VOiP 3CX, A+ N+ Qualifications. Strong knowledge and experience of Microsoft operating systems and office. suites including Windows 10 and Windows Server. Good knowledge and experience of TCP/ IP networks including LAN and various WAN technologies including Wireless tech. Minimum of 2 - 3 years relevant network support...

Herotel is seeking a highly motivated **Divisional Customer Support Manager** to join the Divisional Management team in the Northern Region. This individual can be based at any one of the following offices**:Ventersdorp, Potchefstroom, Klerksdorp, Pretoria and Nelspruit.** **ABOUT THE ROLE**: The Divisional Customer Support Manager is responsible for...