Warranty Systems Support and Helpdesk

The primary function is to ensure all warranty systems operations are operating as desired. And dealers are supported for any systems concerns and general Warranty Queries. Key performance indicators include: - Achieve issue support and/or acknowledgement within 24 hours - Collaborate with Central Warranty for issue resolution/implementation. - Manage...

This position is responsible for ensuring an outstanding level of customer service by providing direct IT support to staff and partners in the firm and by managing the Help Desk and managing the technical support staff. Responsible for leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible and adaptable...

Roles and Responsibilities - Perform research on warranties concerns, prepare / customize warranty papers for work. - Review all warranty claims, administer and submit for warranty approval. - Monitor repair order completion for authorization as per warranty requirement - Assist various departments and fulfill all warranty requirements. - Monitor all...

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

Warranty & Costing Clerk - Pretoria, Gauteng Are you passionate about the automotive industry and possess a keen eye for detail? Our client is looking for a dedicated **Warranty & Costing Clerk** to join their dynamic dealership team! **Key Responsibilities**: - **Warranty Processing**: Handle warranty claims efficiently, ensuring accurate documentation...

Key performance indicators include: - Perform warranty auditing function across the dealer and distributor network, and Warranty Operations Purchase service, SEO Reman Supplier(s) for adherence with the policy. - Market lead for the Warranty Counselling Process (WCP) to support GBS auditors, and the dealer network. - Manage overall Dealer and Distributor...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in** Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

Job Title: Quality and Warranty ControllerWe are seeking a highly skilled Quality and Warranty Controller to join our team in Pretoria. As a key member of our team, you will be responsible for ensuring that our products meet the highest quality standards and that our customers receive the best possible service.Key Responsibilities:Analyze claims to ensure...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side,...

This position will work cross functionally with internal Ford stakeholders by leveraging the common resources, tools and system e.g. PANDA, MicroCat, and SharePoints etc. PS&L Helpdesk will develop a strong working relationship with dealers to provide an effortless dealer enquiry resolution experience. KNOWLEDGE, SKILLS, and ABILITIES (KSA) - Strong...

**Brief Role Description** To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) **Key Performance Areas (Kpa's)** - Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. - Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. -...

The primary function is to ensure that there are Warranty cost reduction/avoidance initiatives implemented ensuring the delivery of quality products in all vehicles within the market of responsibility. Key performance indicators include: - Achieve warranty spend reduction targets for the respective market by applying the spend reduction tools. - Manage a...

The primary function is to ensure that there are Warranty cost reduction/avoidance initiatives implemented ensuring the delivery of quality products in all vehicles within the market of responsibility. Key performance indicators include: - Manage a singular view of the vehicle health to enhance customer ownership and service experience. Support dealership...

**UD Trucks Pretoria East **currently holds a vacancy for an Administrator: Dealer Warranty. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is...

Job Title: Quality & Warranty ControllerAt Flink Recruitment, we are seeking a highly skilled Quality & Warranty Controller to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality and warranty service to our customers.Key Responsibilities:Analyze claims to ensure they meet the manufacturer's...

Job Title: Quality and Warranty ControllerOur client is seeking a highly skilled Quality and Warranty Controller to join their team in Pretoria. As a key member of the team, you will be responsible for ensuring the highest level of quality and warranty service to our clients.Key Responsibilities:Analyze claims to ensure they meet the manufacturer's terms and...

Applications are invited for the above-mentioned position to be based in Tshwane. **Key Performance Areas would include, but are not limited to**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...

Job Description:We are seeking a skilled IT Support Professional to join our team at Numeral XII (Pty) Ltd. in Pretoria. This role is ideal for someone who enjoys interacting with people and providing efficient and friendly service.The successful candidate will be responsible for ensuring that our staff have access to reliable hardware and software to do...

Job Title: IT Support TechnicianAbout the Role:We are seeking a skilled IT Support Technician to join our team at Numeral XII (Pty) Ltd. This role is ideal for someone who enjoys interacting with people and providing efficient and friendly service, making sure all staff have the tech support and assistance they need.Key Responsibilities:Ensure Staff...