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Operations Executive

3 weeks ago

Pretoria, South Africa Digitise Full time

Job TitleOperations Executive - Helpdesk SupportJob Variations Helpdesk Support AdministratorLocationRemoteWorking Hours & Salary Offered Full Time

**Salary**: R6 500 - R12 000 monthly depending on experience

WHAT’S IN IT FOR YOU
Paid Holidays
- 40 days paid holiday annually - (28 days + bank holidays + extended festive period shutdown)

Partnership / Skin in The Game
- All our team members qualify to become partners within our organisation, following the usual probationary period. On this partnership model, each partner is eligible to receive a share in the profit of our business, along with the opportunity for real input into its management and financial performance. Partners have additional special benefits.

Support & Culture
- You'll be joining a group of fun, friendly, and a geographically diverse team who love their work.

NOW WE’VE GOT YOUR ATTENTION, ALLOW US TO EXPAND...
ABOUT OUR ORGANISATION
We are a dynamic London-based web and digital agency working with clients from well-known brands to innovative start-ups, creating custom websites and eCommerce stores, as well as bespoke apps and CRM systems.

We believe in investing in people and want to build an organization that everyone benefits from in both the short and long term. Considering this philosophy, we have Investors in People, Living Wage and Disability Confident accreditation, amongst others.

WELCOME TO YOUR DREAM JOB

If you are experienced in Helpdesk Support with a breadth of knowledge working with internal and external stakeholders. If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for
THE ROLE - WHAT’S IT ABOUT

We are looking for a credible and consistent administrator that can assist with Ticketing systems such as Freshdesk and provide support to the wider business, if this is you, we would like to meet.

THE FINE PRINT

**Mandatory Skills - 2 to 4 years’ experience in**:

- Proven working experience as a Helpdesk Support Administrator (essential)
- Clear demonstration of an interest in Digital Internet technologies
- Ability to analyse business needs and recommend solutions
- Be highly reliable and organised
- Ability to organise a daily workload by priorities
- In-depth understanding of the entire MS Office suite
- Excellent presentation and communication skills
- Exceptional written and verbal communication skills are essential

**A high level of proficiency in**:

- Experience in building a strong working relationship with internal and external stakeholders
- Ticketing systems such as Freshdesk
- Experience as a virtual assistant
- Maintaining the CRM system, reporting and data entry
- Assisting the business with operational issues
- Data entry