Tasting Room Ambassador

2 months ago


Stellenbosch Western Cape, South Africa HAZENDAL WINE ESTATE Full time

The Tasting Room Ambassador is responsible for efficiently and effectively promoting the sale of wine products through customer service and providing consumers with a meaningful wine tasting and experience. All efforts are focused on attaining monthly sales goals while providing gracious hospitality to consumers and trade.

The Tasting Room Ambassador will report directly to the Tasting Room Manager.

**The Employee’s responsibilities shall include, among other things, the following**:
**Wine tastings & Tours**
- delivering a remarkable guest experience & create brand ambassador through exceptional hospitality &

tasting room programming;
- ensuring guests have a world-class tasting experience;
- assisting / hosting private function tastings & VIP tastings with clients; and
- staff training & overseeing of tastings.

**Customers**
- developing & hosting tours on the estate; and
- signing up new members to the wine club.

**Sales**
- meeting & exceeding targets;
- implementing promotional offers;
- visual merchandising; and
- tasting room incentives & maximizing team effectiveness.

**Operational**
- responsible for daily operations & following company policies;
- implementing health & safety protocols;
- opening & closing the tasting room;
- direct sales on the point of sale system;
- cash and credit card reconciliation;
- daily cash ups;
- daily stock take and stock order;
- positively work with other departments such as marketing, production, etc; and
- weekends / holidays work required as well as flexibility in the evenings.

**Position Requirements**:

- Ability to provide top notch customer service in a fast-paced environment.
- A positive attitude and ability work well under pressure with all venue staff.
- Does high-quality work while unsupervised.
- Able to work in a standing position for long periods of time.
- Able to safely lift and easily maneuver trays of food when necessary.
- Willing to follow instructions and ask questions for clarification if needed.
- Able to handle money accurately and operate a point-of-sale system.
- Able to work in a busy restaurant type environment.

**Qualification Requirements**:

- Wine knowledge and/or experience in a hospitality environment (min 2 years preferred).
- WSET training preferred

Hazendal is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.


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