Tasting Ambassador
5 months ago
Perform hospitality functions, including greeting visitors, providing tastings and wine education, conducting consumer and VIP tours, and supporting staff with customer service.
- Day to day floor operations - delivers extraordinary customer service while executing any/all required operational tasks.
- Assists with opening and closing procedures, point of sales system, safety, housekeeping and customer service procedures.
- Maintains open communication regarding policies, goals, procedures and special event information.
- Shares responsibility for achieving annual tasting room sales and revenue goals
- Assists with Wine and Non-wine Inventory management.
- Works closely with the Tasting Room Manager to create new guest service programs
**Requirements**:
- High School diploma / Grade 12
- 1-2 Years relevant experience
- Passion for the wine industry
- Strong sales background
- Customer service focused
- Team player
- Self-motivated and professional with the ability to multi-task
- Ability to speak effectively before groups of customers or employees of the organization.
- Strong analytical skills and proficiency using technology (Microsoft Office Suite, POS system, additional supporting software as needed)
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