Tasting Ambassador

7 days ago

Stellenbosch, South Africa IntelliStaff Full time
Key Responsibilities:
  • Lead wine tastings with enthusiasm, providing insightful information about the wines, vineyard practices, and food pairings.
  • Deliver an exceptional guest experience by creating a welcoming and engaging atmosphere in the tasting room.
  • Educate guests on the winemaking process, the history of the winery, and wine varieties, tailoring each presentation to different levels of knowledge.
  • Assist guests with selecting wines for purchase, sharing food pairing recommendations, and answering any questions about the wine collection.
  • Work collaboratively with the winery team to ensure smooth day-to-day operations in the tasting room.
  • Set up and break down tasting events, ensuring the tasting room is clean, organized, and well-stocked.
  • Maintain knowledge of inventory, pricing, promotions, and winery events to effectively promote products.
  • Support special events, wine clubs, and private tasting experiences.
  • Handle transactions and ensure accurate cash handling and reporting.
Qualifications:
  • Passion for wine and customer service; previous experience in wine, hospitality, or retail is a plus.
  • Outgoing, engaging personality with strong communication skills.
  • Ability to explain complex wine concepts in a fun and approachable way to guests with varying levels of wine knowledge.
  • Strong sales skills with the ability to recommend wines and promote winery memberships.
  • Ability to work in a fast-paced environment, multitasking while maintaining attention to detail.
  • Availability to work weekends, holidays, and occasional evenings.
  • Sommelier or wine certification (e.g., WSET) is a bonus but not requiredwine education will be provided.

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