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Deli/tasting Room Manager

5 months ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**Our client in the Hospitality industry is urgently looking to employ a Deli/Tasting Room Manager at their organization**

**Area/Location: Stellenbosch**

**Job Description Summary**:
The Deli/Tasting Room Manager is responsible for leading the team on both daily operational functions while also focusing on the financial and promotional targets set for the Tasting Room. S/he will guide the team to uphold consistent excellence in guest service, while driving for results and achieving maximum performance across all areas of the Tasting Room.

**REPORTING STRUCTURE**:
The Tasting Room Manager reports directly to the Food & Beverage Manager with collaborative supervision from the Sales Director.

**Essential Duties and Responsibilities**:
**General**:

- Establishing close and effective working relations with guests including tour operators
- Maintain and improve the high quality of service to ensure guests receive 5-star experiences
- Assuming responsibility for the Tasting Room’s overall operations and their efficiency
- Responsible for meeting Tasting Room sales goals set by the Food & Beverage manager & Sales Director.
- Develop innovative ideas to ensure continuation of Tasting Room growth
- Process all daily sales including daily commissions and shipping orders
- Handle routine purchasing transactions, including operating cash registers and accounting for daily sales. Ensure that cash accounting is correct and complete at the end of the business day.
- Responsible for scheduling (in the Tasting Room and on Dine-plan) and managing all wine tasting and private bookings for the Tasting Room
- Responsible for staff schedule and training for wine events and functions
- Responsible for the organisation and execution of wine events and special promotions as requested
- Handle all guest experience issues in a courteous and respectful manner
- To learn and uphold the principles and goals of the Establishment
- Maintain winery image to reinforce the high standards of the brand
- Ability to work most weekends and some holidays
- Perform other related duties as required and assigned by the Food & Beverage manager & Sales Director

**Tasting Room Appearance**:

- Responsible for aesthetics of the merchandise displays and pricing
- Managing the overall appearance of the Tasting Room (including the bathrooms) and reporting all structural, electrical, technological or similar problems immediately.

**Tasting Room Staff**:

- Recruit and train high quality Wine Advisors for the Tasting Room
- Responsible for supervising, scheduling and evaluating staff

**Tasting Room Inventory & Stock**:

- Managing monthly inventory and control stock movement
- Ensure that the stock levels of retail merchandise are always sufficient to provide for the demand
- Ensure that the stock levels of all Tasting Room consumable supplies are sufficient to guarantee high quality service (including pricelists, glassware, wine carry bags, tasting stock, bathroom consumables, etc.)

Should the above listed duties and responsibilities not be adhered to by the appointed Deli/Tasting Room Manager, the Direct Wine Marketer and General Wine Manager reserves the right to take disciplinary action.