Reservations Manager

6 months ago


Cape Town, South Africa Executive Placings Full time

Leading Destination Management Company has an opportunity available for a Reservations Manager (Key Accounts) to serve as the sales driver and main point of contact for key accounts, while also taking charge of leading, motivating, and training the Reservations Team. It is crucial to ensure that all operations within business units are efficient and profitable, with a focus on alignment and streamlining across departments and business units. Additionally, the goal is to establish an environment that fosters smooth and effective workflows, ultimately delivering exceptional service and customer-centric experiences. This position is based in Cape Town.

Matric

Relevant tertiary qualifications

Min of 5 years of Leadership experience in Destination Management Company

Tour plan experience

Maintain excellent customer/client relationships

Gather and provide agent feedback with regard to sales and product needs

Monitor the quoting and operational accuracy of the team

Ensuring operational excellence

Monitor workload distribution and, in cooperation with the HOD, plan staff accordingly

Oversee quotation checks and conduct spot checks, as well as create cost and margin awareness

Guide the team to achieve goals

Build up and maintain a high level of motivation and team spirit

Establish clear staff targets, conduct annual performance appraisals, and participate in disciplinary procedure

Develop and support the staff

Be aware of our competitors’ products

Demonstrate excellent communication skills and customer care

Support and give input to Management decision making process

**Job Types**: Full-time, Permanent


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