I.t. in Office Remote Support
2 weeks ago
Remote Support Engineer (In-Office) and Co-Location (Remote Support & Field Technician)
Complete Office Solutions - Somerset West, Western Cape
Critical Certifications: Mikrotik (MTCNA or higher); Network+ ; A+
English (& writes) and speaks Afrikaans (required)
Experience (Must Have) & Qualifications:
4 + Years’ Experience as an IT Engineer in Microsoft environment or IT Field Engineer, with proven experience within a Microsoft environment
Configuring and troubleshooting Mikrotik routers with a vast knowledge of the UI
Remotely assisting field technicians with their onsite trouble shooting
Configuring and troubleshooting NAS storage devices
Configuring and troubleshooting Image-based backup software (Acronis, SPX, SolarWinds)
Experience in Bare Metal recoveries
Configuration to access the network resources, Drives, and Printers
Configuring and troubleshooting PABX devices and a vast understanding of VoIP
Proven experience in the Windows server domain environment
**Job Description**:
Assist all SLA clients with any PC, Server, Backups, NAS, Network, Router, Firewall, Windows, MAC, Printer related issues, if they can be sorted out remotely
Work via TeamViewer, AnyDesk, RDP, or any other remote support platform
Windows 2012 R2, 2016, and 2019 Administrator. AD, DNS, Hyper-V, and DHCP Administrator
Install and configure the following backup solutions: StorageCraft SPX, Acronis, F Backup, Allway Sync, Cobain backup, OneDrive backup, Gsync, Box Drive, M-Files, and QNAP
Configure Mikrotik to provide internet via Bridge, DHCP client, a static route, PPPoE details; set up a DHCP server; set up DNS; configure port forwarding and RDP connections; configure firewall rules; set up static routes; set up different IP ranges; set up IP pools; create VPN profiles and set up end user based VPNs through PPTP, L2TP and SSTP; set up site to site VPN connections; set up IPSEC VPN connections to other routers; set up recursive routing for failovers
Set up and configure QNAPs, create user-specific access and user groups, QNAP replication, and external backup jobs
Sign users into Azure on windows 10 and 11 Set up MFA and Bit locker on the azure portal Troubleshoot office
Set up and configure OneDrive, Manage sharing and permissions for SharePoint/OneDrive Sites
Preferable Certifications: - Microsoft 365 certification - Windows Server certification - Backup Solutions certification - ITIL management certification
Experience
Thorough understanding of IP networks and troubleshooting methods
Installing, configuring, and troubleshooting windows
Ensure end-user devices are protected adequately using antivirus and encryption tools (ESET)
Configuration to access the network resources, Drives, and Printers
Maintaining IP-enabled printers and phones
Thorough understanding of corporate networks using Microsoft Active Directory Domain
End user Provisioning, Authentication and authorization, and user permission
Web Hosting (Xneelo, Vodabiz, Office 365)
**Salary**: R18,000.00 - R30,000.00 per month
Ability to Commute:
- Somerset West, Western Cape 7130 (preferred)
Ability to Relocate:
- Somerset West, Western Cape 7130: Relocate before starting work (preferred)
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