Client Relationship Officer

4 weeks ago


Somerset West, South Africa Ecocert India Full time

Somerset West, South Africa- Customer relations- Permanent- Organic agriculture**Job description**:
**Job description**
We are hiring a Client Relationship Officer who will be based in our Somerset West office. You will report directly to the Client Relationship Manager. The CRO plays a pivotal role in communication with the clients and the flow of certification.**Your tasks**
You will be responsible for carrying out the following duties:
- Manage client communication for the organic certification service in Southern and/or East Africa countries.
- Ensuring smooth certification flow for all clients
- Assisting with all client inquiries and answering basic questions with regard to certification
- Following up on non-compliance resolution after audits
- Preparing and issuing renewal quotations
- Answering of business telephone enquiries and general office administrative tasks

**Profile**:

- Tertiary degree or diploma in business, agriculture, or a client service-related qualification
- Relevant job experience will be advantageous but is not a requirement
- High level of computer literacy - confident MS Office user
- Excellent English and Afrikaans spoken and written competency with the ability to work effectively in a team environment.
- Self-confident, willing to learn, and organized to the point of perfectionism
- An interest and/or experience in sustainable farming and/or certification would be beneficial

**What’s in it for you?**

**Remuneration**: Market-related salary and dependent on experience and qualifications**Type of contract**: Permanent (6-month probation)**But also**:

- _60% medical aid contribution (after probation), life
- and disability insurance (after 12 months). When working more than 6 months you will become eligible for a performance bonus based on the level of achievement of your annual objectives. Partial remote working is part of the current company policies._
- **before Monday, 27 November 2023.



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