Customer Support

3 weeks ago


Somerset West, South Africa Finovate Full time

Our client is a company specializing in software solutions to the property industry, based in the **Somerset West area**.

Our client is seeking an experienced **Customer Support** / **Rental Administrator **to join their team. Please note that this is an office-based position.

The role would suit an individual with a genuine passion for people, customer service and with **excellent training and administration skills**.

You must have the ability to work independently and harmoniously as part of a team.

**Responsibilities**:

- Responsible to take new clients through the onboarding process and do all the training that is involved, as well as manage all aspects of the onboarding process.
- Facilitate set-up and process planning sessions.
- Facilitate basic training workshop.
- Facilitate customer success sessions (advanced training).
- Compile audit.
- Facilitate weekly training.
- Facilitate additional training as needed.
- Attend to administration duties.
- Assist team where needed.

**Characteristics and Requirements**:

- Must a have a solid working record.
- 2 to 3 years’ previous working experience in rentals and training will count in your favour.
- Must have excellent administration and training skills.
- Must be organized and able to stick to deadlines.
- Able to work in a pressurized environment.
- Attention to detail.
- Able to prioritize tasks.
- Must have a passion for real estate and training.
- Must be fully computer literate with rental software experience as an advantage.

**Office based position in Somerset West.**

Starting date: As soon as possible.

Salary offered: Between R15 000 and R18 000 per month - depending on experience.


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