People Support Practitioner

5 months ago

Northern Suburbs, South Africa Pepkor Payments & Lending Full time

**Key Responsibilities**

**1. Recruitment and Selection**
- Manage and facilitate the entire recruitment and selection process i.e. advertising of vacancies, screening of CV’s, scheduling interviews, conducting reference checks and coordinate assessments.
- Preparation of job specifications and job profiles in consultation with line management.
- Administration of appointment process, including offer letters and employment contracts.

**2. Onboarding of new employees**
- Coordinate and facilitate the on-boarding process for new employees.
- Manage Onboarding questionnaires & interviews with new starters and compile onboarding feedback reports.
- Support and monitor probation review process for new starters.

**3. Compliance & Reporting**
- Prepare and present bi-monthly PS reports.
- Capturing and maintaining of all relevant employee information on Sage 300 People.
- Reviews, updates and maintains company policies and ensures it is aligned to latest legislation updates.
- Assist with conducting audit checks relating to employees’ files and policies.
- Assist the People Support Manager with Employment Equity committee meetings and reporting.

**4. Employee Relations (IR)**
- Provides solid Employee Relations advice to line management and employees on labour law and company employment policies and procedures.
- Plans, coordinates, and attends disciplinary hearings.
- Prepares all disciplinary documents and warning forms.
- Manage absenteeism in conjunction with line management and recommend remedial action.
- Provide guidance and advice for managing grievances.

**5. PS Service Delivery**
- Coaching and mentoring of line management and employees on PS matters.
- Manages employee benefit claims and ensures all claims are properly processed with the service providers (e.g., Critical illness, death, and disability).
- Administration of all employee information and records.
- Providing necessary information to all employees on benefits.
- Compile and conduct of PS training and education presentations in line with PS best practice.
- Conducts, prepares, and analyses employee exit interviews and identifies retention opportunities.

**6. Performance and **Organizational** Management**
- Manage performance improvement process in accordance with PPL Policy and Procedures
- Identification and analysis of training and development needs throughout the Performance Improvement process.
- Coach and advise managers and employees within area on performance improvement processes and practices.
- Identifies and supports management to drive high team performance through effective people enabling solutions.
- Assist with ad hoc PS engagement projects i.e. employee engagement surveys.

**7. Employee Engagement & Wellness**
- Assist with developing and implementing employee engagement and well initiatives.
- Implement and monitor all social committee events/ internal branding projects.
- Support the PS Manager with the coordination and implementation of organizational culture and values interventions.
- Communicates all EWP & EAP matters and manage relationships with service providers.
- Provide support, guidance, and assistance to all employees on the EWP & EAP.
- Manage the Onsite Clinic.

**8. Reward & Recognition**
- Assist the PS Manager in enhancing rewards and recognition incentives for employees to further promote the culture of recognition in the business.
- Responsible for managing PPL’s Reward and Recognition programme (Rewarded).

**Functional Competencies**
- Strong Communication Skills and ability to build relationships
- Excellent Planning and organising skills
- Results driven
- Writing and reporting
- Quality and detail orientation

**Qualifications and Experience**
- Degree in Human Resource Management/ Industrial and Organisational Psychology
- At least 5 years' experience in a PS Generalist role.
- Efficient in MS Word, Excel, Outlook, PowerPoint.
- Efficient in Sage 300 People.
- Strong recruitment experience, especially IT related roles
- Strong technical expertise is required to effectively perform this role.
- Must have solid IR understanding and experience.
- Exposure to planning and executing of employee wellness and engagement initiative's.

***Pepkor Payments and Lending is committed to creating equal employment opportunities.

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