Level 2 Support Agent

Western Cape, CPT - Northern Suburbs Safair Operations, operating as Flysafair, has a vacancy for Ramp Agent at our Cape Town International Airport. The successful applicant will report to the Airport Manager. RESPONSIBILITIES: - Ensure Safety regulations is adhered at all times regarding Dangerous Goods; - Ensure general safety and security around the...

**THIS POSITION REQUIRES CAR RENTAL EXPERIENCE** We are looking for a meticulous and highly organized individual for a large and busy car rental branch based at Cape Town’s Airport. As a Terms Agent, you will be responsible for keeping track of vehicle stock and ensuring that vehicles are stocked correctly, ensuring rental contracts are correct and...

Western Cape, CPT - Northern Suburbs - R 10000 - R 18000 Monthly Basic Salary (Negotiable) Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Matric/ N3 essential 3 Year...

**THIS POSITION REQUIRES CAR RENTAL EXPERIENCE** We are looking for a meticulous and highly organized individual for a large and busy car rental branch based at Cape Town’s Airport. As a Terms Agent, you will be responsible for keeping track of vehicle stock and ensuring that vehicles are stocked correctly, ensuring rental contracts are correct and...

**Essential Job Requirements** Matric Certificate A valid Drivers License, older than two years A minimum of 1 year of RECENT Car Rental Agent or face to face customer service/sales experience A good command of the English Language Good Computer Skills (Excel) Impeccably well groomed Ability to work shifts Stable and consistent work...

**Manage daily operations**: - Ensure all employees comply with policies and procedures to limit risk to the business and end customer - Ensure Quality standards are achieved within agreed SLA - Drive activations in line with budget - Manage the processing of supporting documentation within the turnaround time commitments to affinities - Submit all daily...

**Manage daily operations**: - Ensure all employees comply with policies and procedures to limit risk to the business and end customer - Ensure Quality standards are achieved within agreed SLA - Drive activations in line with budget - Manage the processing of supporting documentation within the turnaround time commitments to affinities - Submit all daily...

**Responsibilities**: - Resolve all issues escalated by the Voice and Non voice call centre teams - Own the relationship between call centre teams and internal stakeholders and professionally process all issues positively and respectfully - Respond to issues in a timely manner/escalate where required - Ensure a full knowledge of the escalation process and...

**Responsibilities**: - Ensure delivery of superior customer experience - Meet and exceed required key performance indicators in relation to quantitative, qualitative, and behavioural volumes. - Utilize a variety of software programs to resolve customer queries. - Resolve queries in line with departmental standards. - Providing the right solutions to...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support. **Job Output**: Provide administrative support to the Sales Contact Centre Team, to meet minimum performance...

The Dialler Administrator will be responsible for ensuring there is a constant workflow for Contact Centre Operations by managing dialler queues, reports and reporting such results to internal stakeholders, while working closely with external stakeholders to address any technical concerns. **Key Responsibilities** **1. Dialler Optimization** - Ensure that...

PURPOSE OF THE POSITION To provide hardware and system support (including system updates, rolling out of new functionality and training) to the PEP Supply Chain. Ensure system licensing and audit compliance in PEP Supply Chain. KEY RESPONSIBILITIES: - Management and control of IT Assets - Procurement of End User Computing (EUC) and equipment checks -...

**Query Handling** - Interpret and resolve queries by providing accurate account, product and / or service related information aligned to the Standard Operating Procedures - Access various systems as required to resolve queries and / or complaints and accurately update information - Escalate relevant queries to stakeholders to ensure resolution - Capture the...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...

The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticulous and attentive. You will be required to deliver superior client services. - Detect and minimize fraudulent account activity - Timeously working disputes to meet statutory...

Transport company seeking Logistics Coordinator with extensive experience in container transport operations. Receive and process orders (ANF’s). Monitor and follow up on Navis updates. Coordinate with clearing agents to assign transporters on Navis. Coordinate with clearing agents to obtain turn-in addresses. Track stacks and last free days on...

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

This is a commission-based position for Independent Contractor and the duration is based on the independent contractor agreement that you will have with Bayport. **Our ideal sales agent: - ** - Likes engaging with people - Has a passion and talent for selling **There is: - ** - Training - Fantastic incentives - Our app on your device to make selling...