Consumer Support Agent

**Responsibilities**: - Resolve all issues escalated by the Voice and Non voice call centre teams - Own the relationship between call centre teams and internal stakeholders and professionally process all issues positively and respectfully - Respond to issues in a timely manner/escalate where required - Ensure a full knowledge of the escalation process and...

**RESPONSIBILITIES**: - Deal with banking queries. - Assist in the day-to-day problem solving, call query resolution and thinking outside the box in different scenarios. - Address escalated issues including customer complaints, aggressive and unreasonable callers and provide support to the Team Leaders and QA’s. - Fraud monitoring, investigating, and...

Western Cape, CPT - Northern Suburbs - R 10000 - R 18000 Monthly Basic Salary (Negotiable) Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Matric/ N3 essential 3 Year...

To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...

Western Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele Matric essential Qualification in the Call Centre...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

The Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activities of the Collections Team. **Manage daily operations** - Develop and...

**Job Purpose** The main purpose of the role is to manage the daily activities and drive the performance of a team of Collection agents, in order to meet the business objectives by improving and maximizing the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Daily...

**Manage daily operations**: - Ensure all employees comply with policies and procedures to limit risk to the business and end customer - Ensure Quality standards are achieved within agreed SLA - Drive activations in line with budget - Manage the processing of supporting documentation within the turnaround time commitments to affinities - Submit all daily...

**Manage daily operations**: - Ensure all employees comply with policies and procedures to limit risk to the business and end customer - Ensure Quality standards are achieved within agreed SLA - Drive activations in line with budget - Manage the processing of supporting documentation within the turnaround time commitments to affinities - Submit all daily...

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

The key focus of this position is to improve and maintain agreed delinquency levels by maximizing yields and minimizing write off. Your ability to motivate and build high performing teams and to work in a high-pressured environment is essential to successfully execute on the Collections strategy. **Key Responsibilities**: - Maximise cash and collections -...

This is a commission-based position for Independent Contractor and the duration is based on the independent contractor agreement that you will have with Bayport. **Our ideal sales agent: - ** - Likes engaging with people - Has a passion and talent for selling **There is: - ** - Training - Fantastic incentives - Our app on your device to make selling...

**Key responsibilities**: - Identify and analyze distressed debt investment opportunities from banks and other credit providers. - Conduct thorough due diligence on potential investments, including assessing risk, financial performance, and legal considerations. - Develop investment strategies and recommend investment opportunities to senior management. -...

**RESPONSIBILITIES**: - Identify possible webchat errors and report them to management. - Update trader’s information on the Call centre portal. - Identify and escalate priority issues to relevant department. - Follow up on traders/ customer’s chats. - Being able to report their daily duties on a monthly basis. - Proven ability to build traders...

**RESPONSIBILITIES**: - Identify possible webchat errors and report them to management. - Update trader’s information on the Call centre portal. - Identify and escalate priority issues to relevant department. - Follow up on traders/ customer’s chats. - Being able to report their daily duties on a monthly basis. - Proven ability to build traders...

A wonderful position for a Financial Reporting Specialist has become available within a well-renowned South African based company focused on the discount and value consumer retail and fintech markets. The successful incumbent will be responsible for Statutory and Regulatory financial reporting including the compilation of statutory reporting packs, annual...

The Dialler Administrator will be responsible for ensuring there is a constant workflow for Contact Centre Operations by managing dialler queues, reports and reporting such results to internal stakeholders, while working closely with external stakeholders to address any technical concerns. **Key Responsibilities** **1. Dialler Optimization** - Ensure that...

**Key Accountabilities / Principal Responsibilities** **Primary Duties** **Processing of faults and incidents on the CAFMS** Ensure all calls, however received, are logged onto the computer aided facilities management system Escalation of high priority calls to appropriate operational representatives Processing individual records from creation to closure...