Consumer Support Agent

**Responsibilities**: - Resolve all issues escalated by the Voice and Non voice call centre teams - Own the relationship between call centre teams and internal stakeholders and professionally process all issues positively and respectfully - Respond to issues in a timely manner/escalate where required - Ensure a full knowledge of the escalation process and...

To manage and oversee the smooth functioning of a team of Multimedia Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach. **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Ensure correct procedures are followed and...

**RESPONSIBILITIES**: - Deal with banking queries. - Assist in the day-to-day problem solving, call query resolution and thinking outside the box in different scenarios. - Address escalated issues including customer complaints, aggressive and unreasonable callers and provide support to the Team Leaders and QA’s. - Fraud monitoring, investigating, and...

To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...

Western Cape, CPT - Northern Suburbs - R 10000 - R 18000 Monthly Basic Salary (Negotiable) Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Matric/ N3 essential 3 Year...

Western Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele Matric essential Qualification in the Call Centre...

Your Role: As a junior IT technician in our digital touchscreen division, you will be responsible for assembling and configuring computer systems, software, and peripherals. This includes managing assembly and output, as well as maintaining stock levels of IT-related parts and consumables.Key Responsibilities:Assemble and configure computer systems,...

The Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activities of the Collections Team. **Manage daily operations** - Develop and...

Your Role: As a junior IT Technician in our digital division, you will be responsible for assembling and configuring computer systems, software, and peripherals. You will also manage assembly and output, maintain stock levels of IT-related parts and consumables, and troubleshoot and resolve hardware and software issues, both in-house and...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

**Job Purpose** The main purpose of the role is to manage the daily activities and drive the performance of a team of Collection agents, in order to meet the business objectives by improving and maximizing the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Daily...

Your Role: As a Junior IT Technician in our digital division, you will be responsible for assembling and configuring computer systems, software, and peripherals.Key Responsibilities:Assemble, configure, and test computer systems, software, and peripherals.Manage and maintain stock levels of IT related parts and consumables.Troubleshoot and resolve hardware...

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

**Manage daily operations**: - Ensure all employees comply with policies and procedures to limit risk to the business and end customer - Ensure Quality standards are achieved within agreed SLA - Drive activations in line with budget - Manage the processing of supporting documentation within the turnaround time commitments to affinities - Submit all daily...

**RESPONSIBILITIES**: - Identify possible webchat errors and report them to management. - Update trader’s information on the Call centre portal. - Identify and escalate priority issues to relevant department. - Follow up on traders/ customer’s chats. - Being able to report their daily duties on a monthly basis. - Proven ability to build traders...

**RESPONSIBILITIES**: - Identify possible webchat errors and report them to management. - Update trader’s information on the Call centre portal. - Identify and escalate priority issues to relevant department. - Follow up on traders/ customer’s chats. - Being able to report their daily duties on a monthly basis. - Proven ability to build traders...

Your Role: As a junior IT technician, you will be responsible for assembling and configuring computer systems, software, and peripherals within our digital touchscreen division.Key responsibilities include:Managing assembly and output of computer systems, software, and peripheralsManaging and maintaining stock levels of IT-related parts and...

Office Administration: Key Responsibilities• Accurate record keeping of company assets• Assist with tracking and managing asset inventories• Ensure asset allocation is done correctlyAdditional Tasks• Welcome individuals arriving for interviews and assist with CV printing• Monitor and determine future consumable quantities for office supplies•...

The ideal candidate for this role will have 1 year of experience in a similar administrative capacity. Proficiency in computer software and applications is essential, as well as fluency in both Afrikaans and English.Key ResponsibilitiesMaintain accurate records of company assets, including tracking and managing inventory levels.Provide support to various...