Front Office

2 weeks ago

Stellenbosch, Western Cape, South Africa HotelJobs Full time

To provide the best possible standard in service to all guests that is inline with the Hotel Policies and Procedures.


  • To take operational responsibility for all aspects of Reservations, Reception, Concierge and Switchboard
  • To scheduling team members to ensure the correct level of coverage
  • Oversee and maintain departmental handover procedures
  • Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
  • Assist the GM in reviewing departmental performance against the objectives set.
  • To be involved in the selection of team members, training and performance management.
  • Assist with maximizing of occupancy levels.
  • Maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel management Executive and owners.
  • To manage & control daily revenues and to report any deviations
  • To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
  • Represent the department in management meetings.
  • Assist with the formulation of the departmental standards and the running of the Front Of House Operations.

Requirements:

  • Matric grade 12 equivalent
  • Recognised 3 year tertiary qualification in the Hospitality industry will be an advantage
  • At least 2 year's experience as an Assistant Front Office Manager in a similar 4 or 5 Star Hotel
  • Exceptionally fluent in English
  • High Level of computer
  • Well developed leadership, training and communication skills
  • Good business acumen with competent financial understanding
  • Well developed negotiation skills
  • Well developed Administration and analytical skills & attention to detail
  • Ability to create a strong team climate
  • Ability to work shifts and occasional overtime

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