IT Quality Intern

3 days ago


Midrand, South Africa Advanced Projects and People Full time

The main purpose of the role is to provide support to the quality department in implementing, and monitoring preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.

**Duties & Responsibilities**
- Assisting in monitoring, reviewing, and scoring help desk calls and tickets on a daily basis to ensure quality standards is maintained.
- Setting up and conducting coaching and remediation sessions with Service Desk Consultants to verify awareness of standards and processes and facilitate improvement.
- Adhering to the Service Level Agreement.

**Desired Experience & Qualification**
- Diploma/ Degree in Information Technology or relevant qualification
- 6+ months experience in an IT support administration role

**Job Types**: Full-time, Internship

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)



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