Stakeholder Training Consultant

6 months ago

Johannesburg, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

As a Stakeholder Training Consultant, you will be responsible for providing product, process and system training to Employers and their Employees and contributing to high levels of customer satisfaction and loyalty.

**WHAT WILL YOU DO?**

**Provide input into the design and, development of training material**:

- Provide input into the development of a training strategy and plan and implement both in line with business needs and manage special projects
- Liaise with employers to identify Employer Member training needs, expectations and preferences
- Provide input to L&D in the designing of training material and identify training platforms to ensure high engagement with training.

**Provide product, process and online services training**:

- Design the Annual training calendar for Employers/ Healthcare providers that includes workshops and seminars
- Manage the scheduling of the training interventions including securing the venue and all relevant logistics by liaising with the relevant representatives of Employer Members
- Provide necessary training as per stakeholder requirements (incudes workshops, seminars etc. as and when required)
- Conduct training sessions with Employers to actively drive usage of RMA online services platforms
- Manage the attendance of training interventions through the preparation of attendance registers as well as thorough and accurate record keeping
- Engage, liaise and work with internal and external stakeholders in the execution of the training framework and programmes and report such on a regular basis
- Ensure that the identified training interventions are managed and executed seamlessly and report on deviations that may pose risks
- Report on training progress against plans
- Conduct evaluations of training programmes to identify areas of improvement
- Introduce new training methods to improve productivity
- Manage training budgets

**Build and maintain good relationships with customers**:

- Build and maintain good relationships with RMA Employer Members
- Address customer queries and complaints based on the rating of training intervention/feedback from the Employer
- Manage external Training Consultant and ensure training is conducted in line with expected levels.

**Identify and follow up on new business opportunities and refer them to the sales team**:

- Ensure customer contact details are kept up to date on the RMA system
- Identify cross-selling and up-selling opportunities
- Identify areas of improvement in customer touchpoints

**Ad hoc projects**:

- Participate in and complete ad hoc projects and duties as required

**WHAT WILL YOU GET IN RETURN?**

We offer great opportunities for personal and professional development in a stable company that’s 130 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

**Turnaround time**

**Closing date**:
**Our Commitment to transformation**:
**WHAT YOU'LL BRING TO THE TABLE?**
- NQF Level 6: Diploma in a FAIS recognised qualification
- Insurance qualification (Advantageous)
- Training qualification/ certificate
- Assessor/moderator accreditation (Advantageous)
- 3 - 5 years’ experience with 5 years in the insurance claims environment and 2 years in facilitating learning interventions for groups and individual learners
- Short-term insurance / Medical Insurance or Long-term Insurance
- Must be proficient in MS Office, Word, Excel, PowerPoint & Outlook.
- Proven experience evaluating learning interventions
- Proven experience identifying learner skills/competency gaps
- Min 2 years’ experience in learning material design & development.
- Experience in managing customer relationships
- Experience in identifying customer needs
- Experience in handling customer complaints
- Strong facilitation skills to individuals and groups.
- Strong learning material design skills.
- Ability to analyse and evaluate the effectiveness of learning interventions.
- Knowledge of COID and Life Insurance Products
- Must be proficient in MS Office, Word, Excel, PowerPoint & Outlook
- Understanding of insurance value chain
- Excellent oral, written and interpersonal communication skills.
- Fast learner
- Willingness to travel
- Multilingual

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