Training Program Manager

6 months ago

Johannesburg, South Africa Microsoft Full time

The WW Learning (WWL) team within E&O is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact. Learning is a critical lever to accelerate Microsoft’s growth as a digital transformation leader, and to enable our customers, partners and our people to develop, achieve success, and thrive. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves.

Within WWL, the Field & Operations Learning team lands cross-segment, role-based learning programs focused on increasing technical, industry, and professional capabilities, to measurably accelerate field and partner performance.

As this demand grows, so does the need for professionals with the skills to architect and implement solutions successfully. The tech talent gap is already identified by our customers as the main barrier to their massive cloud adoption to support their Digital Transformation. This topic is addressed at exec levels as it is a strategic challenge for those large organizations.

To meet this need, we are looking for talented professionals with a passion for learning, a strong customer-facing aptitude, and the excitement to collaborate across teams.

This is a highly visible position that will have significant impact. This role works directly with our Enterprise/Public Sector, Specialists and Customer Success teams to help create a skilling strategy and an integrated training plans for the most important projects/opportunities for a portfolio of customers. You will collaborate with customers to develop and lead the execution of skilling plans. As part of this, you will be able to identify and recommend the best learning and development option for our customers based on the evolution of their cloud-based journey and leveraging the whole OneMS learning portfolio including ESI, Unified Support, Learning Partners ).

This is an amazing opportunity to combine your passion around learning, technology, and supporting the Digital Transformation of our customers.

**Is this you? If so, we want to talk to you**

**Responsibilities**:

- Identify with our sales teams the most critical projects that will be supported or that require upskilling for success
- Work closely with customers to define those skilling needs and build extensive training proposals that will help them drive the adoption of Azure and Security with emphasis on AI
- Build strong and trusted advisor mode relationships with customers leading to increased satisfaction
- Build and maintain a pipeline of targeted training opportunities and provide regular forecasts
- Prepare and deliver business reviews to senior management
- Provide thought leadership around the importance of building technical capabilities with customers, and the best approach to do so in a scalable way
- Communicate effectively, both verbally and in writing to translate ideas into clear, high impact guidance for diverse technical audiences
- Collaborate closely with our segment teams to build scalable skilling motions with customers.

**Qualifications**:

- 10+ years of consulting or program-management or professional training experience in the IT industry
- Experience in technology skill development is a plus
- Proven experience as a trusted advisor to customers, capable of forging partnerships across multiple stakeholders
- Experience working with customers, with the ability to translate that experience into insights that influence the future and direction of our skilling programs
- Establish a strong connection with training service providers to jointly deliver customer skilling plans that deliver greater scale
- Excellent communications skills and executive presence; ability to represent Microsoft and be inspirational and influential in stakeholders around a culture of learning
- Strong organizational agility and ability to collaborate and influence across groups
- Education: Bachelor’s degree required; Microsoft certification strongly preferred
- Ability to travel 10-20% of time
- English required

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