Ops Specialist: Sam Contract Management
1 week ago
Structure, Grade & Reporting Division Cloud Platform Solutions Department Service Management - PM & Quality (ITAM) Reports to Manager
Core Description
To fulfil cross functional contract management responsibilities during both pre and post contracting i.e., monitoring, tracking and the driving of all in-scope contracts and ensuring best practice contract management is implemented until completion. Key Deliverables / Primary Functions
- Coordinate the agreed in-scope software contracts on behalf of the client
- Assist with compiling and presenting monthly KPI reports to client on the service
- Support License Optimization activities
- Presentations and minutes to be prepared ahead of meetings and presented to ITAM Senior Manager before meeting
- Key procurement tasks such as PR & PO processing, Renewal approvals and vendor negotiations, Preparing of SRC’s/SCAC, Deviations, Supplier Vetting, Memorandums
- Report any software licensing exposure immediately to Manager
- Ensuring that the renewal notifications are sent out timeously to notify the customers of their license that is due for renewal
- Monitor, track and drive the performance of all in-scope contracts and ensuring best practice contract management is implemented until completion
- Assist with the compiling of weekly reports for OPS Meeting
- Work with IT to create scripts to remove unauthorised software
- Provide licensing recommendations to reduce spend and ensure compliance
- Ensure that the licenses are assigned to the correct corporate structures Functional Skills
Software Vendor knowledge and experience
Requires an understanding of Software Licensing
Planning and Organising
Skilled level in analytical and problem solving
Ability to work in a team environment & autonomously in a professional environment.
Excellent communication and presentation skills
Administrative Skills
Good general management skills
Attention to detail
Understanding of invoicing, accurate billing and calculations of maintenance fees based on license entitlements
Risk Management
Understanding of Various publisher licensing terms (Tier 1 vendors) Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Decision Making 5. Handling Pressure 6. Communication and Impact Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in ICT Contract Management Experience 3 - 5 years or more: SAM and contract management 1-3 years Procurement or Sourcing experience Certifications / Professional Registration Procurement Contract Management Licences ITIL (Non essential) ISO (not essential) Flexera Special Requirements/ Employment Condition Work Characteristics WFA /Office Based
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Ops Specialist: Sam Licensing
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