Technical Support

Hire Resolve is currently seeking a highly skilled and motivated Technical Support Manager to join our client's team at their offices in Cape Town. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support engineers, ensuring the highest level of support. Responsibilities: Manage and lead a team of technical...

_Key Responsibilities:_ - General customer service support relating to the software installation, which will entail the following support:_ - Technical support relating to the software installation_ - Accessing business information relating to the account_ - Updating business contacts and other information._ - Advising customers regarding different...

Our client is one of South Africa’s premier hosting providers. The position is available immediately in our client's offices in Century City, Cape Town. **Responsibilities** - Providing technical, sales, and product support to clients. migrations - Answering queries and assisting clients with WHM - Assisting with domain-related inquiries, registrations,...

**Job Duties/Responsibilities will include**: Act as a software Subject Matter expert and provide tier 3 technical escalation Conduct root cause analysis through your access to the code base and log files Manage and prioritise customer escalations in line with SLA’s Develop timely workarounds and communicate this with the customer in a timely...

Responsibilities & Duties As a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...

Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...

 Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...

Junior Technical Support Brackenfell, Cape Town - R8 000 to R10 000 Per Month Negotiable Requirements: Computer Literacy requiredGood communication skills in Afrikaans and English for daily client interactionInterest in electronics and previous experience preferredMatric Certificate requiredAdditional qualifications advantageousValid driver''s license...

Technical Support (HW & Software) Time and Attendance Software and Hardware Implementation & Support **Job Description**: We're looking for a technical person to join our well established and dynamic team, that would be responsible for the installation and support of our Time and Attendance systems including biometric hardware, on-site and...

**BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous Sterility & Technical Support Manager to join a goal-oriented team. **QUALIFICATIONS NEEDED**: - Minimum requirements: Relevant tertiary...

Dutch Technical Support Specialist We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in...

**ABOUT THE ROLE**: Our client sells software to the hospitality industry. This software allows this industry to showcase their products, services and venues in a central database where clients can view their details take up their services. Once the software has been sold our Agents support their clients getting their products set up perfect for viewing....

Shift Rotation, Hybrid Role, CBD, Cape Town - Information Technology **Junior IT Technical Support Consultant (JB3371)** **Shift Rotation, Hybrid Role, CBD, Cape Town** R15 000 per month, plus shift allowance **Duration**: Permanent **Overview** **Minimum Requirements**: Bachelor's degree in information technology or related field is a plus. Alteast 2 -...

**Key Responsibilities** - Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service - Ensure customer call backs to provide an update on the progress of the query - Ensure first call resolution on customer queries - Strive for excellence with every interaction **Minimum Requirements** - Passion for customer...

**Key Responsibilities** - Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service - Ensure customer call backs to provide an update on the progress of the query - Ensure first call resolution on customer queries - Strive for excellence with every interaction **Minimum Requirements** - Passion for customer...

Our client based in Cape Town, a large concern in the security and electronics industry is currently looking to employ a Technical Support Technician, to start soonest.Duties and responsibilitiesReceiving repairs, testing, repairing, and reporting on all products being sold.Telephonic and direct after-sales support on all products being sold.Testing and...

Responsibilities:Deliver an excellent customer experience through technical support.Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound).Serve as the interface between the customer and various departments.Employ consistent troubleshooting techniques to promptly identify and resolve...

Join the Team Making Possibilities Happen If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. As a Senior Technical Support...

Duties and ResponsibilitiesPerform monitoring of systems and fix potential issues or escalate where required.Be able to perform 2nd/3rd line hosting queries and troubleshooting.Can troubleshoot server hardware and OS software related issues.Know how to troubleshoot basic RAID (1,5,10)Can Perform Backup + restore of systems from Backups where required.Be the...

Job Opportunity: Experienced Call Centre Agent French Support Specialist Introduction:We are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and French-speaking customers in the US and...