Software Technical Support Officer
2 weeks ago
**Job Duties/Responsibilities will include**:
Act as a software Subject Matter expert and provide tier 3 technical escalation
Conduct root cause analysis through your access to the code base and log files
Manage and prioritise customer escalations in line with SLA’s
Develop timely workarounds and communicate this with the customer in a timely manner
Mentoring and supporting level 1 and level 2 customer support team members
Participate in the resolution of issues where you can or collaborate with our development team in troubleshooting software bugs
Liaising with internal and external technical teams with the goal of resolving customer issues
Experience in an inbound technical escalation role, ideally supporting cloud-based (SaaS) software.
Good experience in troubleshooting/coding in PHP, Javascript, HTML and CSS
Previous experience being the highest point of technical escalation
Outstanding ZOOM/telephone/verbal skills with an ability to translate complex technical information into layman's terms.
Excellent written skills, with an ability to describe technical information clearly.
A keen eye for detail with the ability to identify and solve problems quickly and efficiently.
Empathy and patience when supporting clients
Enjoy working in a global environment over multiple timezones
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Software Support Analyst
Found in: beBee jobs ZA - 2 weeks ago
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Technical Support
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Software Engineer
Found in: beBee jobs ZA - 2 weeks ago
Cape Town, Western Cape, South Africa MRI Software Full timeMRI Software's job vacancy, Career and RecruitmentJob title : Software Engineer – Cape Town jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 17, 2024Quick Recommended LinksJobs by LocationJob by industries ResponsibilitiesDevelop software features in a self-sufficient way and to a high technical standardUnderstanding the system...
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Software Document Writer
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Software Consultant
Found in: beBee jobs ZA - 2 weeks ago
Cape Town, Western Cape, South Africa MRI Software Full timeMRI Software's job vacancy, Career and RecruitmentJob title : Software Consultant – Cape Town jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 17, 2024Quick Recommended LinksJobs by LocationJob by industries As an MRI Solution Consultant in Affordable Housing, you'll never get bored with doing the same thing every day. You'll be...
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Software Engineer
Found in: beBee S ZA - 2 weeks ago
Western Cape, Cape Town, South Africa MRI Software Full timeMRI Software’s job vacancy, Career and Recruitment Job title : Software Engineer – Cape Town jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 17, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities Develop software features in a self-sufficient way and to a high technical standard Understanding...
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Cloud DevOps Technical Lead
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Technical Support Specialist
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IT Technical Support
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Customer/ Sales Specialist
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Technical Support Specialist with English
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Cape Town, South Africa United Call Centers Kft Full time_**United Call Centers**_ _is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented individuals to join our international team._ - Are you eager to learn and develop in your career?...
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Technical Support Agent
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Cape Town, South Africa Turfsport Full time**Who we are**: A leading provider of omni-channel wagering software for sports, horse racing, numbers and more. Turfsport provides fully managed end-to-end solutions for online, mobile and retail operators. **About the job**: Turfsport is looking for a driven and disciplined individual with great technical skills and good working knowledge of a technical...
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Customer Technical Support
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Software Development Manager, Aws Support
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Sr. Dba
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Technical Support Manager
Found in: Talent ZA C2 - 4 days ago
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German Speaking Technical Support Analyst
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Advanced Technical Support Agent
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Software Engineer
Found in: Talent ZA C2 - 3 weeks ago
Cape Town, South Africa Progressive Edge Full timeSoftware Engineer Technical LeadRemote / Cape Town A software development company who builds cloud software for their clients across various industries has opened a new role within their organisation. The companies work covers a variety of industries and a range of apps and IoT software projects. Clients include startups, scale-ups and established...
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Software Engineer – Technical Lead
Found in: Talent ZA 2A C2 - 3 weeks ago
Cape Town, South Africa Progressive Edge Full timeSoftware Engineer Technical LeadRemote / Cape TownA software development company who builds cloud software for their clients across various industries has opened a new role within their organisation. The companies work covers a variety of industries and a range of apps and IoT software projects. Clients include startups, scale-ups and established...