Technical Support Agent

2 weeks ago


Cape Town, South Africa SUMMIT Africa Recruitment Full time

Our client is one of South Africa’s premier hosting providers.

The position is available immediately in our client's offices in Century City, Cape Town.

**Responsibilities**
- Providing technical, sales, and product support to clients.

migrations
- Answering queries and assisting clients with WHM
- Assisting with domain-related inquiries, registrations, renewals, and transfers
- Investigating issues, bugs, or errors and troubleshooting solutions that are the most

effective and efficient.
- Maintaining, updating, and contributing towards their client's internal and external knowledgebase

and standard operating procedure
- Providing after-hours support to their customers

**Requirements**:

- Matric Certificate
- Tertiary qualifications/certifications in IT
- Computer literate and very comfortable working on Mac OS
- 1-2 year’s helpdesk and technical support experience
- Thorough and in-depth understanding of the web hosting environment (cPanel, WHM,
- Experience working with domain registrars (domain registrations, renewals, and transfers)
- Excellent written and verbal skills (English)
- Ability to work evening, weekend, and public holiday shifts
- Own transport
- Excellent problem-solving and troubleshooting skills
- A willingness to take initiative and investigate client issues when problems aren’t clear
- A passion for providing the best customer service to every client

**Perks after probation period**
- Contribution to medical aid
- Home internet connection
- Traffic avoidance flexi-time



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