French Technical Support Role
Found in: Talent ZA C2 - 2 weeks ago
Introduction:
We are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and French-speaking customers in the US and Europe. As part of our growing team, you will be based in Cape Town
Working Hours & Start Date:
- Opening hours: ± 14:00 pm– 05:00 am (Monday to Sunday).
- Training duration: 2 weeks training, 2 weeks nesting.
Responsibilities:
As a valued member of our elite support squad, you will:
- Provide excellent customer experience through technical support.
- Serve as the interface between the customer and various departments.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Document and track customer issues and resolutions.
- Follow escalation procedures as required.
- Collaborate with team leaders to enhance customer experiences.
- Handle miscellaneous duties and responsibilities as defined by management.
Requirements:
We are looking for an English + French Support Specialist with:
- Experience in customer service, preferably in a technical environment.
- Excellent communication skills in English & French (written and verbal).
- Strong attention to detail with a focus on customer service.
- Proven troubleshooting skills, especially with new or complex issues.
Nice-to-Have Skills:
- Passion for technology.
- Familiarity with macOS and iPadOS.
- Retail or hospitality experience.
- Knowledge of Zendesk and POS systems is a plus.
What’s in it for you?
- Immerse yourself in the brand experience of our client, a fantastic product and company.
- Work in a truly flexible environment.
- Genuine career opportunities in a rapidly growing company.
- Be part of a team large enough for growth but lean enough to make a real impact.
- Enjoy a range of benefits, including an above-average fixed salary, performance-based bonus, mental health support, language classes, and LinkedIn Learning license.
About Our Client:
Powering businesses worldwide, our client's commerce platform simplifies, scales, and enhances customer experiences. This one-stop solution transforms online and physical operations, multichannel sales, global payments, financial solutions, and connects to supplier networks. Founded in 2005, our client embraces an inclusive ethos, building communities through commerce.
-
French Technical Support Role
Found in: Talent ZA 2A C2 - 2 weeks ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeWorking Hours & Start Date: - Opening hours: ± 14:00 pmâ 05:00 am (Monday to Sunday).- Training duration: 2 weeks training, 2 weeks nesting. Responsibilities: As a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various...
-
French Technical Support Role
Found in: Whatjobs ZA C2 - 5 days ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeWorking Hours & Start Date: - Opening hours: ± 14:00 pmâ 05:00 am (Monday to Sunday).- Training duration: 2 weeks training, 2 weeks nesting. Responsibilities: As a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various...
-
French Customer Support
Found in: Talent ZA C2 - 2 weeks ago
Cape Town, South Africa Initiate International Full timeJoin a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!Key Responsibilities as the French Customer Support...
-
Customer Support Agent
22 hours ago
Cape Town, South Africa Capago International Full timeWe currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Operations Department and are currently recruiting **Customer Support French Agents,** looking for new challenges within a dynamic and human focused company. **Description** As our Cape Town Contact...
-
Customer Support Agent
Found in: Talent ZA C2 - 2 weeks ago
Cape Town, South Africa CAPAGO INTERNATIONAL Full timeCAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions. It is responsible for financing and managing visa application centres to process their Schengen visa applications.We operate in 10 countries and welcome more than 250,000 visa applicants annually.As part of our development, we want to strengthen our...
-
Experience French Customer Support Agents Wanted
2 weeks ago
Cape Town, South Africa ARC Business Process Outsourcing Full timeJoin Our A-Team: French-Speaking Customer Service Agents Wanted! Are you ready to add a dash of 'ooh la la' to your career? Look no further! We're on the hunt for lively and motivated French-speaking Customer Service Agents to join our Somerset-based contact center, nestled in the heart of the Helderberg Area. We're not just a company; we're a global...
-
Customer Support Agent
Found in: beBee S ZA - 3 weeks ago
Western Cape, Cape Town, South Africa Capago International Full timeCapago International’s job vacancy, Career and Recruitment Job title : Customer Support Agent – Native French Speaker (f/m/d) jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities The main responsibilities of the Customer Support French Agent...
-
Customer Service Associate – French
Found in: Talent ZA C2 - 2 weeks ago
Cape Town, South Africa Initiate International Full timeAre you passionate about sports and fluent in French? Do you thrive in a dynamic and fast-paced environment? Join our team in Cape Town as a Customer Service Associate specializing in French support for our exciting sports betting platform!Responsibilities:French Language Support:Provide exceptional customer service in French through various channels,...
-
Customer Service Associate
1 week ago
Cape Town, South Africa Initiate international Full timeAre you passionate about sports and fluent in French? Do you thrive in a dynamic and fast-paced environment? Join our team in Cape Town as a Customer Service Associate specializing in French support for our exciting sports betting platform! **Responsibilities**: - **French Language Support**: - Assist French-speaking customers with inquiries,...
-
French Speaking Claims Administrator
Found in: Talent ZA C2 - 2 weeks ago
Cape Town, South Africa Status Staffing Full timeOur client seeks a French-speaking Claims Representative to join their customer services team. Responsible for recording, processing, and following up on insurance claims, the candidate will handle all related calls and emails. Proficiency in French and English, along with administrative skills, is required for this full-time, permanent position based in...
-
Debtors Clerk
2 days ago
Cape Town, South Africa Continuum Personnel Services Full time**Key Responsibilities** **Financial Reporting and Reconciliations** - Timeous processing of invoices when all supporting documents are in place. - Ensure that invoices are mailed/couriered to correct addresses - Timeous printing of debtors’ statements - Ensure that debtors’ statements are mailed to the correct addresses as per client contract...
-
German Speaking
1 week ago
Cape Town, South Africa HR SUPPORT Full time**Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....
-
German Speaking Customer Support Specialist
5 days ago
Cape Town, South Africa HR Support Full time**Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...
-
IT Technical Support
2 days ago
Cape Town, South Africa Recruitment Matters (Pty) Ltd Full timeOur client is seeking a IT Technical Support, to maintain all hardware IT needs for the company ensuring that the IT network infrastructure is well maintained for system and process stability. **Responsibilities**: - To assist with installations and configuring computer hardware, software, systems, networks, printers, and scanners. - Ensure that all...
-
Technical Support Manager
Found in: Talent ZA C2 - 1 hour ago
Cape Town, South Africa Hire Resolve Full timeHire Resolve is currently seeking a highly skilled and motivated Technical Support Manager to join our client's team at their offices in Cape Town. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support engineers, ensuring the highest level of support. Responsibilities: Manage and lead a team of technical...
-
Administrative Support
2 days ago
Cape Town, South Africa Damen Shipyards Cape Town (Pty) Ltd. Full time**ABOUT US**: **Damen Services Africa** (Pty) Ltd, a South African registered company, is owned by Damen Services and Damen Shipyards, a major family-owned international shipbuilding and ship servicing company based in the Netherlands. Damen Services Africa is situated in Table View, Cape Town and the main business focus is to support Damen clients in...
-
HR Advisor
2 weeks ago
Cape Town, South Africa Le Boat Full time**We have a fantastic opportunity for a passionate HR Advisor based in Cape Town, to join our Le Boat business supporting employees and managers in France!** Le Boat is part of the Travelopia Group, operating across the globe including Europe, Australia, North America, and Canada, at Travelopia we’re passionate about being the best and pride ourselves on...
-
Technical Support Advisor
1 week ago
Cape Town, South Africa Webhelp Full time**Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? If directing lost friends or solving technical software issues are your super powers, then here’s your...
-
Technical Support Advisor
1 week ago
Cape Town, South Africa Webhelp Full time**Job Advert** Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? If directing lost friends or solving technical software issues are your super powers, then here’s your chance to make it count! Concentrix + Webhelp is looking for multi-tasking, fast typing Technical...
-
Technical Trader
2 days ago
Cape Town, South Africa Enshrine Placements Full timeTechnical Trader - Cape Town, Western Cape - Job ID 3941 The role of the Technical Trader is to efficiently manage and process all technical enquiries from sourcing through to delivery and invoicing and follow up on all potential business activity in our territories to grow this activity within the Group of companies. **Position...