Technical Support Manager
2 weeks ago
Hire Resolve is currently seeking a highly skilled and motivated Technical Support Manager to join our client's team at their offices in Cape Town. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support engineers, ensuring the highest level of support.
Responsibilities:- Manage and lead a team of technical support engineers
- Ensure the team provides timely and effective support to clients
- Develop and implement support strategies and processes to optimize customer satisfaction
- Collaborate with other departments to enhance support systems and procedures
- Monitor and analyze support metrics, identify areas for improvement, and implement corrective actions
- Train and mentor support engineers on technical skills and customer service
- Handle escalated customer issues and provide resolutions
- Stay up-to-date with the latest industry trends and technologies
- Prepare and present reports on support team performance and customer satisfaction
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field
- Proven experience in a technical support management role
- Strong technical background and understanding of IT systems
- Excellent leadership and people management skills
- Customer-focused mindset with strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well in a fast-paced, team-oriented environment
- Experience with support ticketing systems and customer relationship management (CRM) tools
- Knowledge of ITIL framework is preferred
Benefits
- Salary: negotiable
- Family Leave (Maternity, Paternity)
- Training & Development
- Paid Time Off (PTO) (if applicable)
Contact Hire Resolve for you next career-changing move.
- Salary: negotiable
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Alyssa Marson at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: hireresolve.us or email us your CV: Engineers@hireresolve.za.com
- Alternatively, apply via our portal and email 715F03ECB9@jobs.workablemail.com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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