Dutch Technical Support Specialist

4 weeks ago


Cape Town, South Africa SA Commercial (Pty) Ltd Full time
Responsibilities:

  • Deliver an excellent customer experience through technical support.
  • Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound).
  • Serve as the interface between the customer and various departments.
  • Employ consistent troubleshooting techniques to promptly identify and resolve customer issues.
  • Document and track customer issues and resolutions.
  • Adhere to escalation procedures as necessary.
  • Collaborate with team leaders to improve day-to-day customer experiences.
  • Undertake miscellaneous duties and responsibilities as defined by management.
 
Requirements: 
  • Minimum of 1-2 years customer service experience, preferably in the BPO sector.
  • Excellent communication skills in English & Dutch (written and verbal)
  • Experience in customer service, preferably in a technical environment.
  • Strong attention to detail with an emphasis on customer service.
  • Proven troubleshooting skills, especially when dealing with new or complex issues.
  • Passion for technology a plus.
  • Familiarity with mac OS and iPad OS (advantageous)
  • Retail or hospitality experience (preferred)
  • Knowledge of Zendesk and POS systems a (advantageous)


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