Technical Support Agent

2 months ago


Cape Town, South Africa CallForce Direct Full time

**Key Responsibilities**
- Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
- Ensure customer call backs to provide an update on the progress of the query
- Ensure first call resolution on customer queries
- Strive for excellence with every interaction

**Minimum Requirements**
- Passion for customer service & must enjoy problem solving & exceeding customer expectations
- Experience dealing with customer complaints
- At least 1 year experience in customer services, preferably in a call center
- At least 6 months technical support experience
- Matric
- Computer literacy

**Working Hours**
- 06h00 - 22h00 Monday to Sunday on rotational shifts
- Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

**What you can expect**
- Value-driven company with a culture that focuses on “People Come First”
- Extensive support during incubation to ensure high levels of success in our dynamic operation
- Long-term growth opportunities

Pay: R6 000,00 - R7 000,00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- technical: 1 year (required)



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