Customer Technical Support

Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...

 Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...

**CUSTOMER SUPPORT SPECIALIST** **The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment....

UK Fintech seeking another Technical Customer Support Person. TenderPOS is an android POS solution and a Credit Card payments provider. We look after 100s of businesses in the UK We are looking for Technical Customer Support agents. Please note this role involves a huge variety of tasks from simple data gathering and entry, to complex problem solving. If...

**The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognised for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and...

Hire Resolve is currently seeking a highly skilled and motivated Technical Support Manager to join our client's team at their offices in Cape Town. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support engineers, ensuring the highest level of support. Responsibilities: Manage and lead a team of technical...

JOB SUMMARY: As a Customer Support Manager, you will play a pivotal role managing the daily operations of the department, by providing leadership and guidance to the team ensuring a seamless and courteous management of all customer communication and engagements resulting in customer loyalty and satisfaction. In addition to overseeing the departments...

**Purpose of role**: **Main responsibilities**: - Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support - Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to EM’s products and services or sharing qualified leads with...

YesPlay’s customer support team is currently undergoing a transformation process. The journey of transformation began when our support team almost doubled in the last 6 months as a result of the company’s significant increase in its customer base. As part of the departments’ growth, the YesPlay support team started using a well-known and industry-best...

Our client is one of South Africa’s premier hosting providers. The position is available immediately in our client's offices in Century City, Cape Town. **Responsibilities** - Providing technical, sales, and product support to clients. migrations - Answering queries and assisting clients with WHM - Assisting with domain-related inquiries, registrations,...

**Exciting new job opening at TCMS South Africa!** **LOOKING FOR FRENCH TECHNICAL SUPPPORT** We are currently hiring for new experienced call center agents supporting our English speaking US and European customers. You will provide customer service for retail software and equipment in a first line tech support capacity. **Introduction**: This role will be...

Dutch Technical Support Specialist We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in...

This position is to provide critical technical and after-sales support to Beef and Dairy farmers that use our technology. **NATURE AND SCOPE** **PRINCIPAL ACCOUNTABILITIES** - Provide customer support, whether they be internal or external stakeholders. - Develop and co-ordinate prioritisation processes to manage technical support in a timely and efficient...

**Key Responsibilities** - Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service - Ensure customer call backs to provide an update on the progress of the query - Ensure first call resolution on customer queries - Strive for excellence with every interaction **Minimum Requirements** - Passion for customer...

**Key Responsibilities** - Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service - Ensure customer call backs to provide an update on the progress of the query - Ensure first call resolution on customer queries - Strive for excellence with every interaction **Minimum Requirements** - Passion for customer...

**German speaking - Customer Support Specialist - Cape Town - Hybrid** We are looking for German Speaking customer support specialist to join a team in Tokai! This client is a successfully Start Up, providing business services to international clients. They have ambitious growth expectations, as they operate in the exciting and fast-growing field of online...

**Key Responsibilities** - Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service - Ensure customer call backs to provide an update on the progress of the query - Ensure first call resolution on customer queries - Strive for excellence with every interaction **Minimum Requirements** - Passion for customer...

Responsibilities:Deliver an excellent customer experience through technical support.Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound).Serve as the interface between the customer and various departments.Employ consistent troubleshooting techniques to promptly identify and resolve...

Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! Key Responsibilities as the **French Customer Support (Sportsbook)** Agent in **Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to technical and/or account-related queries raised by customers. - Conduct research using available resources,...

**About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to...