Customer Support Agent
2 weeks ago
2years
- Ensure customer satisfaction and always provide professional customer support.
- Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules.
- Monthly Consumable Deliveries / Suspensions
- Acknowledging and resolving customer complaints on service-related issues, resolving customer accounts queries due to non-services.
- Customer site surveys to be conducted.
- Knowing products to answer questions and to generate sales leads for communicating and coordinating with internal departments to resolve customer complaints/inquiries.
- Provide weekly feedback on client visits and complaints handling.
**Qualifications and Experience**:
- Grade 12
- Tertiary qualification in or studying towards Communication / Business Administration will be an advantage
- Minimum of 2 years’ experience in customer care or similar environment
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