Agent: Customer Experience
2 weeks ago
**Listing reference**: track_001056
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
**Job description**:
- Accurate capturing of data and updating of customer information electronically/telephonically.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Meet targets as per Key Performance Agreement.
- Accurate record keeping of statistics as per stipulated guidelines.
- Effective utilization of the Call rating system.
- Ability to interpret the financial system and assist clients with basic financial and legal queries.
- Updating of bank details.
- Adherence to schedules as determined.
- Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.
- Accurate record keeping of statistics as per stipulated guidelines and operating procedures.
- Analysis of systems & processes and provision of improvement suggestions to enhance customer experience.
**Minimum requirements**:
- Minimum of 18 month’s working experience in a Customer Service environment which includes dealing with a variety of queries and complaints.
- Knowledge of Tracker products and systems (iEvolve, CDS, TCRM, Willow, Aspect).
- Tertiary qualification will be an advantage.
- 3-4 years working experience.
- A passion for customer service and a professional attitude always.
- Advanced MS Office proficiency.
- Excellent interpersonal skills
- Work accurately with high level of attention to detail.
- Ability to work under pressure and to meet strict deadlines.
**Benefits**:
- Medical Aid & Provident Fund
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