Customer Success Manager

2 weeks ago


Randburg, South Africa Talent 101 Full time

Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- engaging with customers and managing a large and diverse portfolio across various industries
- Assist customers with setting up and navigating programs or software
- Work closely with stakeholders within each customer account to identify their workflow and implement action plans to delivery.
- Post implementation you will continuously, identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value, and renewal timeframe.
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles, and recommended plan of action
- Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.).
- Deliver 100% customer retention by ensuring successful adoption and integration of the LSQ platform across your customers
- Build, own and maintain a healthy pipeline of opportunities from your accounts - short term and long term
- Deep understanding of the customer’s business and their top objectives at various organizational levels.
- Building a high degree of mindshare for our solutions and company within the key stakeholders in your account list
- Ability to understand business and technology challenges and align them with possible solutions from our portfolio
- Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritized and resolved in a timely manner
- Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accounts

**Automation environment or similar would be advantageous**

**1-3 years of total work experience with minimum 1-2 years' experience in B2B software sales and account management.**

**Strong foundation in software sales (CRM software is ideal)/ Business Development/Custome**

**Automation environment or similar would be advantageous**

**Success in SaaS being a definite advantage**

**Job Type**: Permanent

**Salary**: R40,000.00 - R50,000.00 per month

Application Question(s):

- Do you have B2B sales experience, if so, how many years?
- Do you have sales experience in automation?



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