Service Advisor

2 weeks ago

Randburg, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Wholesale & Retail Trade
- **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Randburg
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Brand**:Clicks Group**Introduction**:
To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

**Job description**:
**Job Objectives**:

- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Knowledge**:

- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing

**Skills**:

- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills

**Competencies**:
Essential:

- Leading and Supervising
- Relating and Networking
- Delivering Results and Meeting Customer Expectations

Desirable:

- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks

**Minimum requirements**:
**Education**:
Essential:

- Grade 12
- Relevant Retail/Business Management qualification (External applicants)

Desirable:

- Maths 50% and English 50% at Grade 12 level

  • Service Advisor

    2 weeks ago

    Randburg, South Africa Sydsen Group (Pty) Ltd Full time

    Dealership Service Advisor - Johannesburg NorthA fast growing motor vehicle brand is currently looking for a Service Advisor to join their growing team. Requirements:Reside in the Jhb North OR West Rand of Gauteng Automotive knowledge and experience in the same roleDrivers licenseDuties:Customer Interaction: Greeting customers, scheduling service...

  • Workshop Manager/service Advisor

    5 days ago

    Randburg, South Africa CARtime SA Full time

    Our workshop in Randburg, Gauteng is looking for a Workshop Manager/Service Advisor, MUST have a valid driver's license. Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference. **Requirements**: - Customer service skills - Communication skills -...

  • Senior Infrastructure Finance Advisor

    1 week ago

    Randburg, South Africa MPAMOT Africa Full time

    **Job Description**: We’re looking for a professional with experience in infrastructure finance technical advisory who will act as a senior advisor in our infrastructure finance advisory team. **1.** **Role Description**: - Reporting to the Infrastructure Finance Advisory Discipline Lead. - Collaborating with the Discipline Lead and providing support in...

  • Service Advisor

    6 days ago

    Randburg, South Africa Clicks Group Limited Full time

    **Listing reference**: 016499**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Randburg - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To ensure service excellence at the point of sale by...

  • Senior Talent Advisor

    6 days ago

    Randburg, South Africa Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Legal Advisor Insurance

    1 week ago

    Randburg, South Africa FirstRand Full time

    Job Description Continuously assess own performance, seek timely and clear feedback and request training where appropriate Litigation support on insurance legal matters Provide legal advice Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances Drafting of legal documentation and...

  • Legal Advisor

    6 days ago

    Randburg, South Africa Davotac Consulting Full time

    ROLE PURPOSE - Give accurate and timely counsel to executives in a variety of legal topics. - Knowledge for of legal aspects - Labour Law, Mergers and Acquisitions Ventures, Corporate Finance, Healthcare and Medical Scheme’s Industry, Insurance Law, Intellectual Property Law and IT Law. - Collaborate with management to meet organisational objectives in a...

  • Workshop Foreman

    1 week ago

    Randburg, South Africa Sydsen Group (Pty) Ltd Full time

    Dealership Workshop Foreman - Johannesburg North / West RandA fast growing Dealership Brand based in the West Rand is looking for a Workshop Foreman.This position can grow into a Workshop Manager position. Requirements:Proven experience as a Vehicle Workshop Foreman or similar role.Strong technical knowledge of automotive systems, diagnostics, and...

  • Solution Architect

    4 weeks ago

    Randburg, South Africa Adept Advisory (Pty) Ltd Full time

    **Specialist Solution Architect** **Location**: Randburg, Johannesburg (Hybrid Work Model) **Contract Term**: 6 Months, Renewable **Join Our Digital Architecture Team!** We are looking for a dynamic Specialist Solution Architect to join our Digital SA Architecture team. This position plays a crucial role in providing high-value solution architecture...

  • Lead Solution Architect

    4 weeks ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Our...

  • Manager: Disease Management

    5 days ago

    Randburg, South Africa M&M Staffing Solutions Full time

    **ROLE PURPOSE** Accountable for the implementation of tactical work plans and formulate associated procedures to minimise the financial risk of the Scheme by implementing, maintaining, and improving the defined care programs with special emphasis on Medicine Management, Disease Management, and Ambulatory Care; providing clinical support for maintaining the...

  • Key Accounts Manager

    4 days ago

    Randburg, South Africa AFMS Group Full time

    Providing technical services to various Facilities Management contracts and projects.   Responsible to run, manage, operate and control these services.    Manage staff, resources and infrastructure.   Ensure cost control, budgeting and profitability.   Ensure quality of product.   Grow and develop the technical services division Primary...

  • Learning & Change Manager

    4 weeks ago

    Randburg, South Africa SPECD (Pty) Ltd Full time

    We are urgently looking to fill a position of a LEARNING & CHANGE MANAGER for one of our premier clients in the gaming, hospitality, and entertainment industries. JOB DESCRIPTION:  Job Title:                                Learning & Change ManagerEmployment Type:                Permanent, On-siteWork...