Customer Service Coordinator
4 weeks ago
The Service Coordinator plays a pivotal role in ensuring the smooth operation of our service department. This position involves managing a team of 8 Service Technicians located in Durban, Gqeberha, and Cape Town. The successful candidate will possess excellent communication skills, as they will be responsible for engaging with customers and coordinating repairs.
- Receive service jobs from clients and allocate them to the Service Technicians.
- Utilise the ERP system, 4Flow, to manage service requests and track technician assignments.
- Generate and maintain service reports to document completed work and provide insights for improvement.
- Proactively plan and schedule upcoming maintenance tasks on machines, allocating them to Service Technicians as needed.
- Liaise with customers to provide updates on service progress and ensure satisfaction with completed repairs.
- Collaborate with the Sales Team to coordinate equipment installations and commissioning activities.
- Ensure adherence to safety protocols and quality standards in all service activities.
- Act as a point of contact for any service-related inquiries or escalations.
- Bachelor's degree in Engineering, Business Administration, or related field preferred.
- Prior experience in a service coordination or similar role is advantageous.
- Proficiency in using ERP systems, particularly 4Flow, is highly desirable.
- Strong communication and interpersonal skills, with the ability to interact effectively with both internal teams and external clients.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Problem-solving skills and the ability to make decisions under pressure.
- Knowledge of machinery maintenance practices and technical terminology is a plus.
- Occasional travelling required
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Customer Service Coordinator
2 weeks ago
Randburg, South Africa TalentCru Full timeThe Service Coordinator plays a pivotal role in ensuring the smooth operation of our service department. This position involves managing a team of 8 Service Technicians located in Durban, Gqeberha, and Cape Town. The successful candidate will possess excellent communication skills, as they will be responsible for engaging with customers and coordinating...
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Customer Service Ambassador
3 weeks ago
Randburg, South Africa Kayur Investments Full timeWe are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store. **Responsibilities** - Post about our products/services online (e.g. social media and forums) - Create, share and respond to online reviews - Network and build trusting relationships with potential...
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Customer Service Agent
6 days ago
Randburg, South Africa Top Coffee Full time**Main Purpose of the Job**: Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand. **Job Specifications**: **Complaints or Information requests** - Understand customer request/complaint, bringing...
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Customer Service Consultants
4 weeks ago
Randburg, South Africa Top Notch Auto Solutions (PTY) LTD. Full timeAre you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service Consultants!We're on the lookout for driven, resilient, and dedicated individuals with a "can do"...
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Customer Service Consultants
4 weeks ago
Randburg, South Africa Top Notch Auto Solutions (PTY) LTD. Full timeAre you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service Consultants! We're on the lookout for driven, resilient, and dedicated individuals with a "can do"...
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Customer Support Agent
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Randburg, South Africa RJPersonnel Full time2years - Ensure customer satisfaction and always provide professional customer support. - Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules. - Monthly Consumable Deliveries / Suspensions - Acknowledging and resolving customer complaints on service-related...
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Customer Service Agent
3 weeks ago
Randburg, South Africa iSON Xperiences Full time**Job Title**:Investor Line Agent**                               Â** **Melrose Arch/Randburg** **                 Fixed term contract            ;                  Â**  **Job Purpose**: **Job...
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Sassa - Customer Service Agents (Dl)
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Randburg, South Africa iSON Xperiences Full time**Customer Service Fixed Term Contract Position** **3 month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved...
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Sassa - Customer Service Agents (Dl)
2 weeks ago
Randburg, South Africa iSON Xperiences Full time**Customer Service Fixed Term Contract Position** **2-month** Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...
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Customer Service Engineer I
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Randburg, South Africa IOCO Full timeReady to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work. We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Engineer I. The successful candidate will play a vital role in providing technical support, troubleshooting, and ensuring a positive customer experience.What...
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SASSA - Customer Service Agents (DL)
2 weeks ago
Randburg, South Africa iSON Xperiences Full timeCustomer Service Fixed Term Contract Position Contract based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...
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SASSA - Customer Service Agents (DL)
4 weeks ago
Randburg, South Africa iSON Xperiences Full timeCustomer Service Fixed Term Contract Position Contract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...
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Clearing and Forwarding Coordinator
4 weeks ago
Randburg, South Africa SPECD (Pty) Ltd Full timeWe are actively searching for a highly motivated and experienced individual to join our client's team based in Fourways as a CLEARING AND FORWARDING COORDINATOR.The successful candidate will be responsible for managing the movement of goods through customs and ensuring the timely and efficient clearance and forwarding of shipments.JOB DESCRIPTION: Job...
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Randburg, South Africa Sandi Crowther Recruitment Full timeGauteng, Randburg - R 11 000 - R 15 000 Monthly Basic Salary (Provident Fund and Medical Aid contribution, 13th cheque) **Northriding, Johannesburg. **Opportunity exists for vibrant, enthusiastic peoples person with strong customer service experience ideally within a vet practice / pet industry. **Responsibilities**: - Research and problem-solve to...
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Head: Customer Experience
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Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_000986 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Head: Customer Experience to focus on...
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Senior Service Controller
4 weeks ago
Randburg, South Africa Saic SA Full timeAs a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares. We are looking for an...
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Senior Service Controller
2 weeks ago
Randburg, South Africa Saic SA Full timeAs a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares. We are looking for an...
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Inbound Logistics Coordinator
7 days ago
Randburg, South Africa IMCD Full time**Inbound Logistics Coordinator** MCD South Africa is looking for a dependable, talented person to provide an appropriate level of support to the sales activities of the business, by managing the operational requirements from goods ready date to delivery at the primary back door, within set and agreed upon KPI's. **Person Profile: Targeted Skills &...
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Customer Relationship Consultant
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Randburg, South Africa Afrizan People Intelligence Full time**About us** We are professional, agile and innovative. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment **Effortless Customer Experience Delivery** - Ensure delivery of customer service objectives. - Own & resolve customer issues as comprehensively as possible on first contact. - Be a brand ambassador...
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Admin Coordinator
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Randburg, South Africa Intercare Group South Africa Full time**ABOUT** Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are. The Intercare...