Order to Cash

4 weeks ago


Johannesburg, South Africa Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI_**

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**_We're looking for someone with good knowledge and understanding of the Order to Cash process along with an inclination towards customer service._**

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**_ Responsibilities_**:**_ _**

**_ In this role, you'll manage all the activities related to Order to Cash domain:_**

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- **_Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data _**
- **_Resolve customer inquiries promptly & accurately, by understanding customer market & needs_**

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- **_Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials_**

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- **_Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness_**

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- **_Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries_**

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- **_Driving process improvement initiatives may require participation and contribution to special projects _**
- **_Accomplish all responsibilities in line with client compliance and integrity requirements_**

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- **_Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes _**
- **_Meeting individual SLAs_**

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**_ Qualifications we seek in you_**:**_ _**

**_ Minimum qualifications_**

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- **_Graduate preferably Business Commerce_**

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- **_Relevant work experience in Order to Cash_**

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**_ Preferred qualifications_**:**_ _**
- **_AR domain understanding (not required for fresher)_**

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- **_Good communication skills (verbal for Collections and written for rest), good interpersonal abilities_**

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- **_Exposure to ERP’s (SAP/Oracle) on AR module_**

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**_Knowledge of MS office (excel, word)_**

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**_What we can offer_**:**_ _**
- **_Attractive salary;_**

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- **_Stable job offers - employment contract_**

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- **_Work in a multicultural and diverse environment with employees from over 30 countries_**

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- **_Genpact supports professional trainings and great career development opportunities_**

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- **_Free access to our award-winning learning platform _**
- **_Benefits such as Medical Aid, Retirement and risk benefits_**

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**_Job_**_Senior Process Associate_

**_ Primary Location_**_South Africa-Johannesburg_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Dec 13, 2024, 6:36:15 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_



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