Order to Cash Specialist

3 months ago

Johannesburg, South Africa BASF Holdings South Africa (Pty.) Ltd. Full time

**JOIN THE TEAM**:
We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities.

BASF’s regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market.

**RESPONSIBILITIES**:
The successful incumbent will support sales growth by providing effective customer service, driving supply chain processes, and serving as the main point of contact for allocated customers, products, SBU's, and responsible sales colleagues.

Duties will include the following:

- Sales Order Management (per respective order strategy MTS, MTO, MTF, MTB) including order receipt, timely acknowledgement, availability check, order entry and FIFO allocation in close contact with related parties within BASF
- Providing regular updates on orders and shipments, as well as guiding the sample process and managing relevant sample stock, customers are kept informed
- Monitor customer overdue payments and aid in resolving account queries, while effectively communicating with the CRM Team to ensure prompt internal resolutions
- Ensure optimal performance, customer master data management involves continuously updating and optimizing the accuracy and completeness of the data
- Process non-conformance with relations to the OTC process and order adjustments
- The resolution of all sales and/or customer related queries includes providing on-time, accurate, and visible reporting on the required business unit and team reporting
- Supporting S&OP, inventory management involves monitoring and balancing supply and demand, providing input on aging stock and efficient material and batch management while ensuring adherence to DIVs and collaborating with the S&OP Planner
- Ensuring precise and streamlined order entry, while automating SD processes through the use of PPI (Process and Productivity Improvement)
- Provide support in the rollout and implementation of the Customer Service strategy while ensuring adherence to and alignment with Global Sales' required KPIs
- Take responsibility for ensuring that backups are adequately trained based on OTC SOPs and respective BU desk profiles, while establishing emergency communication channels

**QUALIFICATIONS**:

- Bachelor's degree in Business, Logistics & Supply Chain or equivalent tertiary education
- Extensive experience of between 6 - 8yrs within Supply Chain with major focus on customer service and experience as well as customer demand vs. consumption management
- Solid SAP experience and sufficient Microsoft Office computer skills
- Excellent interpersonal skills

**At BASF, the chemistry is right.**:
Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.

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