Global Process Owner, Order to Cash

1 week ago

Johannesburg, South Africa Genpact Full time

**_With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._**
**_ _**

**_Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._**

**_
- **

**_ _**

**_Welcome to the relentless pursuit of better._**

**_
- **

**_ _**

**_ o_**
**_f_**
**_ _**
**_Global Process Owner_**
**_, _**
**_Order_**
**_to Cash_**
**_(AVP)._**

**_ _**

**_ _**

**_In this role, you _**
**_are_**
**_responsible for_**
**_ _**
**_the _**
**_design, _**
**_transformation,_**
**_ and _**
**_successful delivery of Order _**
**_t_**
**_o Cash services_**
**_._**
**_ This includes, but is not limited to_**
**_,_**
**_ _**
**_operational support, _**
**_transformation leadership _**
**_and consulting _**
**_for _**
**_end-to-end_**
**_ _**
**_Customer Master data, _**
**_Contract Management, _**
**_Order Management, Order Fulfillment, Billing, _**
**_Credit Management, Collections, Dispute Management, Cash Application and Reporting_**
**_._**

**_
- **

**_ _**

**_Responsibilities_**

**_
- **

**_ _**_Develop a complete _**
**_global _**
**_understanding of the _**
**_Order to Cash_**
**_practices,_**
**_ _**
**_and s_**
**_erve as the lead person for the specific process domain_**
**_, _**
**_guid_**
**_ing_**
**_ the businesses in _**
**_process delivery and transformation_**
**_._**

**_
- **

**_ _**_Identify_**
**_ key performance indicators for the process and _**
**_monitor_**
**_the overall health of the process _**
**_using_**
**_ these _**
**_indicators_**
**_._**

**_
- **

**_ _**_Advocate for the process, ensure proper process training is conducted and coach process _**
**_practitioners._**

**_
- **

**_ _**_Support _**
**_large global _**
**_change programs and ensure they are successfully delivered and adopted by the business, post implementation._**

**_
- **

**_ _**_Consult, select, _**
**_prioritize,_**
**_and lead change initiatives _**
**_identified_**
**_for O_**
**_T_**
**_C_**
**_, using business _**
**_process improvement tools and techniques to drive continuous improvements._**

**_
- **

**_ _**_Support ERP and other system implementation teams in _**
**_validating_**
**_and_**
**_executing business specific _**
**_requirements._**

**_
- **

**_ _**_Offer independent domain knowledge, as to what _**
**_practices and _**
**_digital tool_**
**_s _**
**_are available in the _**
**_marketplace_**
**_ and therefore comparable to any Genpact solutions for _**
**_implementation._**

**_
- **

**_ _**_Collaborate with other tower GPOs within Genpact to ensure effective ways of working across towers and _**
**_identify_**
**_cross tower pain points and _**
**_identify_**
**_resolutions._**

**_
- **

**_ _**_Ensure a constant awareness of client business changes, systems, _**
**_policies,_**
**_and _**
**_procedures._**

**_
- **

**_ _**_Build effective relationships with senior Client leaders across markets / regions / group._**

**_
- **

**_ _**_Pursue and obtain client sponsorship to run specific projects to deliver operational efficiency / control improvements._**

**_ _**

**_ _**

**_Qualifications we _**
**_seek_**
**_in you_**

**_ _**

**_ _**

**_Minimum qualifications_**

**_ _**

**_ _**

**_University graduate_**

**_ _**

**_ _**

**_Experience _**
**_designing and transforming large _**
**_global _**
**_business _**
**_processes._**

**_ _**

**_ _**

**_Strong customer service skills and focus._**

**_ _**

**_ _**

**_Preferred qualifications_**

**_ _**

**_ _**

**_Master’s degree_**

**_
- **

**_ _**

**_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. _**
**_Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit _**
**_. Follow us on _**
**_Twitter_**
**_, _**
**_Facebook_**
**_, _**
**_LinkedIn_**
**_, and _**
**_YouTube_**
**_._**

**_
- **

**_Job_**_Assistant Vice President_

**_ Primary Location_**_South Africa-Johannesburg_

**_ Education Level_**_Bachelor's

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